Employment Services Supervisor

Job Description

Job Description

Description:

Employment Services Supervisor

Onsite: Nashville, TN. 

Lead Employment Services That Change Lives

At Caregiver, Inc., we believe every person deserves the opportunity to pursue meaningful work, build independence, and thrive in their community. We are seeking a passionate, results-driven Employment Services Supervisor to lead and grow our Supported Employment and Non-Residential Services programs throughout the region.

This is more than a supervisory role—it's an opportunity to build a high-performing team, create employment opportunities for individuals with intellectual and developmental disabilities, and help advance the Employment First philosophy across Tennessee communities.

If you are an experienced leader who is energized by workforce development, community partnerships, regulatory excellence, and helping people achieve meaningful employment outcomes, we'd love to meet you.

What You'll Do

• Lead the day-to-day operations of Supported Employment and Non-Residential Services throughout the region.
• Recruit, develop, coach, and retain Employment Specialists, Job Coaches, DSPs, and other support staff.
• Ensure compliance with Tennessee ECF CHOICES requirements, TennCare standards, and organizational policies.
• Maintain survey-ready documentation and oversee EVV/CareBridge integrity, documentation quality, and billing compliance.
• Monitor program performance, employment outcomes, productivity, and quality metrics.
• Build relationships with employers, Vocational Rehabilitation, referral partners, and community stakeholders.
• Support growth of employment and non-residential services across the region.
• Obtain and maintain certifications required to provide Discovery, Job Development, and Time-Limited Job Coaching services.

Benefits

• NO CREDIT CHECK bank accounts to all employees with cash advance opportunities.
• $3,000 in tuition reimbursement annually for full-time eligible employees. $12,000 lifetime max.
• $10,000 in life insurance for all employees at no cost.
• Medical, Dental, Vision, Voluntary Life Insurance
• 401K

#INDADMIN

• Minimum two (2) years of experience supporting individuals with intellectual and developmental disabilities, including supported employment or vocational services.
• Minimum two (2) years of progressive supervisory or management experience.
• Demonstrated knowledge of person-centered planning and employment support services.
• Ability to obtain and maintain all certifications required to provide Discovery, Job Development, and Time-Limited Job Coaching services.
• Ability to meet all qualifications established by Tennessee Employment and Community First (ECF) CHOICES and the Tennessee Department of Disability and Aging.
• Ability to complete all required state, payer, and organizational training within required timelines.
• Bachelor's degree in Human Services, Rehabilitation Counseling, Social Work, Education, Business Administration, or a related field.
• Experience leading employment services, workforce development, or community-based support programs.
• Experience with regulatory compliance, quality assurance, and program audits.

Knowledge, Skills & Abilities

• Strong understanding of ECF CHOICES, supported employment services, and Employment First principles.
• Knowledge of regulatory compliance, documentation standards, and quality assurance practices.
• Excellent leadership, coaching, and team-development skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to build partnerships with employers and community stakeholders.
• Proficiency with Microsoft Office Suite and electronic documentation systems.
• Excellent verbal and written communication skills.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.