Assistant Director of Testing (Student Services Professional IV)

Job Title

Assistant Director of Testing

Classification

Student Services Professional IV

Auto Req. ID

562633

Salary Range

Classification Range $6320 - $9014 per month

(Hiring range depending on qualifications not anticipated to exceed $6320 - $6994 per month)

Work Schedule

Monday - Friday 8:00 AM - 5:00 PM

Why CSUF

California State University Fullerton (Cal State Fullerton) is a leading public university committed to student success academic excellence and inclusive excellence. The university fosters a collaborative environment that supports teaching research and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement career success and economic mobility.

Department

The Office of Disability Support Services (DSS) within the Division of Student Affairs strives to increase access and retention for students with permanent and temporary disabilities by ensuring equitable treatment in all aspects of campus life. The program acts as a catalyst and agent for compliance with Federal and State laws and regulations mandating equal opportunity and access for person with disabilities. Our office provides co-curricular and academically related services which empower students with disabilities to achieve academic and personal self-determination. We seek an exceptional individual to join our team as the Assistant Director of Testing (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active energetic mind characterized by highly ethical practices and a commitment to inclusivity openness flexibility integrity and kindness.

Duties and Responsibilities

Under the direction of the Associate Director of Operations the Assistant Director of Testing will provide full oversight and coordination of the administration of exam accommodations through proctoring services for students enrolled at CSUF who have a qualified disability. This position serves as the primary contact for Disability Support Services (DSS) students staff faculty and campus partners in providing complex exam accommodations and support for students who will be proctored. Leads and supervises the Testing team of one Student Services Professional II one Administrative Analyst/Specialist and 10-15 student assistants including oversight of all DSS exam proctoring and administration from 8:00 am-10:00 pm.

Oversees daily tasks of testing student assistants with exam proctoring exam scheduling exam delivery and overall customer service to DSS students staff and faculty. Ensures communication standards with the Testing Team and Associate Director of Operations including the oversight of the DSS Testing email student or faculty concerns and communication with other DSS staff. Provides leadership and solutions to problems that arise and serves as the first level supervisor when students or faculty ask to speak with a supervisor regarding the proctoring or administration of exams in DSS. Will work directly with the Associate Director of Operations and/or Director of DSS when needed.

The Assistant Director of Testing will consults with faculty regarding exam details that they are proctoring in the classroom or online ensuring exams are fully accessible and students are provided with all accommodations. Advises faculty to ensure that online exams have the correct accommodated time in Canvas and provide support for changing exam times within their Canvas courses for individual students. Provides direct advisement to students to troubleshoot scheduling concerns discuss exam options and problem solve exam issues between faculty and students. Provides recommendations on improving the quality and excellence of our service to students and creates/updates department policies and procedures accordingly. Oversees efforts to ensure exam integrity video monitoring system within DSS submitting incident reports and working in collaboration with Student Conduct.

Maintain working knowledge and understanding of all California State University (CSU) systemwide policies CSUF campus policies the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act and the Family Educational Rights and Privacy Act (FERPA). Other duties as assigned.

Inclusive Leadership Statement

Inclusive Leadership Statement is required below please be sure to address the following as a minimum. Please add additional information as you see necessary and applicable:

What doesinclusive leadership mean to you.

A description of your experiences working with individuals with a different perspective.

A description of how issues of inclusivityhave impacted you personally or professionally.

Essential Qualifications

Bachelors degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques interviewing and conflict resolution. Four years of professional student services work experience including experience advising students individually and in groups as well as the analysis and resolution of complex student services problems. A masters degree from an accredited college or university in counseling clinical psychology social work or a job-related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for two years of professional experience.

Thorough knowledge of the policies procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles problems and methods of public administration including organizational personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational policy or procedural problems collect and evaluate data draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships motivations and goals of the members of the organization served; and establish and maintain effective cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Masters Degree from an accredited four-year college or university in Counseling Education Higher Education Administration Educational Psychology or Rehabilitation Counseling or Disability Services. Successful experience in a disability specialist or advising role particularly with college students in a higher education environment. Minimum of 5 years experience working with individuals with disabilities in an educational setting. Working knowledge of CSU guidelines and practices.

Special Working Conditions

Must have a reliable source of transportation.

Benefits at a Glance

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible
• FlexCash (in lieu of health and dental)
• Employee Assistance Programs
• 15 paid holidays

See our CSUF Benefits website for additional information.

Additional Information

California State University Fullerton is committed to fostering an environment where students staff administrators and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race sex color ethnicity national origin or any other protected status.

As of January 1 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083 revised July 21 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicants current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant Teaching Associate Instructional Student Assistant or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University Fullerton is not currently sponsoring anynewH-1B petitions for staff management or faculty positions.

JOB DUTIES

% of time Duties / Responsibilities Essential / Marginal

50 Collaboration Consultation Advisement Provides oversight and advisement proctoring coordination for thousands of accommodated exams each semester by confirming accessibility and implementation of accommodations of all exams ensuring faculty provide exams in a timely manner and trouble-shoot exam software issues space and scheduling concerns and meeting the needs of students within a high volume and paced environment. Provides advising to students regarding their accommodation and implementing the recommendation. Consults with faculty regarding exam details that they are proctoring in the classroom or online ensuring exams are fully accessible and students are provided with all accommodations. Advises faculty to ensure that online exams have the correct accommodated time in Canvas and provide support for changing exam times within their Canvas courses for individual students. Essential Edit Remove

30 Department Operational Lead Under the direction of the Director and Associate Director of the Department - Responsible for leading recruitment hiring training and supervision for all Testing Staff which includes one SSP II one AA/S and Student Assistants Develops and facilitates weekly and monthly trainings and continued professional development opportunities for staff and student assistants For student Assistants - Coordination of work schedules work coverage and monitoring attendance of testing student assistants. Ensures communication standards with the Testing Team and Associate Director of Operations including the oversight of the DSS Testing email student or faculty concerns and communication with other DSS staff Essential Edit Remove

15 System Maintenance and Department IT Operational Support Oversees maintenance set up and revisions to ClockWork and exam system software needed for student testing. Coordinates needed assistive technology and alternative exam formats with Assistive Technology Coordinator and Accessible Instructional Materials Specialist for exams. Works with IT and CW Support to resolve issues and implement new ideas. Essential Edit Remove

5 Other duties as assigned

Required Experience:

Director