Automotive Service Advisor

Job Description: About Robert Horne Ford

Robert Horne Ford is dedicated to providing exceptional automotive services with a focus on customer satisfaction and professional excellence.

Job Details

• Salary: Competitive compensation plan
• Job Type: Full Time
• Location: Apache Junction, AZ 85119

Position Overview

We are seeking a professional and courteous Automotive Service Advisor to join our team. In this role, you will act as the primary point of contact for customers coming in for vehicle service. You will use your excellent communication skills and product knowledge to ensure an outstanding customer experience.

Key Responsibilities

• Greet service customers promptly and professionally.
• Inspect vehicles and review service history to identify service needs accurately.
• Promote sales of services, parts, and accessories by understanding product and service requirements.
• Provide customers with accurate cost and time estimates for recommended services and obtain proper authorization.
• Monitor service progress and communicate updates or changes to customers.
• Manage new and used vehicle warranty repairs according to manufacturer guidelines.
• Confirm service appointments by phone one day prior to scheduled visits and conduct follow-up after service completion.
• Inspect vehicles before delivery to ensure all services and repairs meet quality standards and communicate findings to customers.
• Comply with all state and federal automobile repair and consumer protection regulations.
• Exemplify company values in all customer, co-worker, and vendor interactions.

Work Hours

This is a full-time, in-person position at our Apache Junction location.

Job Requirements:

• Minimum of two years of experience as a service advisor.
• High school diploma or equivalent.
• Valid driver's license with a good driving record in the state of employment.
• High-energy personality and positive attitude.
• Strong customer service skills.
• Professional appearance and work ethic.
• Ability to work effectively in a process-driven environment.
• Excellent verbal and written communication skills.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace .

We Would Really Like To Hear From You!