Network Student Enrollment Coordinator

About Mastery: Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact. Position Summary: The Network Student Enrollment Coordinator plays a key role in supporting prospective and current families through the enrollment process at Mastery Schools. This role serves as a primary point of contact for families, helping them identify the right school option, answering questions, and providing hands-on support with the application and re-enrollment process. They will ensure families have a positive and welcoming experience with Mastery Schools while driving network enrollment goals through active outreach, lead management, and community relationship-building. Duties & Responsibilities Essential Job Functions: Facilitate network-level enrollment outreach initiatives including phone banking, referral calls, door-to-door canvassing, flyering at businesses and daycares, tabling at community events, and supporting school-based enrollment events with the goal of recruiting new students and retaining current Mastery students at priority schools. Build and maintain partnerships with community centers, pre-K programs, and daycare centers in Camden to generate new student leads and promote Mastery Schools of Camden on an ongoing basis. Guide prospective families through the full enrollment process by sharing information about school options, supporting application completion, and facilitating a smooth handoff to school-based operations teams for registration. Support active re-enrollment efforts for current Mastery families through direct outreach, timely follow-up, and coordination with school-based enrollment and operations staff. Manage the lead cultivation process in HubSpot by contacting interested families daily, tracking outreach activity, and meeting weekly conversion and contact goals. Use phone, text, email, and LiveChat (via HubSpot and EZ Texting) to respond to inquiries from families, students, and community partners in a timely and professional manner. Provide accurate application support and maintain up-to-date records across multiple enrollment platforms, including Avela, SchoolMint, and Genesis. Ensure confidentiality of all student and family information. Produce professional written and verbal communications as needed, including family correspondence and recruitment messaging in English and Spanish. Maintain a positive, empathetic, and professional demeanor with families and colleagues at all times. Collaborate with school-based Enrollment Coordinators, Administrative Assistants, and Network Enrollment staff to advance enrollment priorities across campuses. Attend all required meetings, trainings, and professional development sessions Other Job Functions: Represent Mastery Charter Schools as a knowledgeable and enthusiastic ambassador communicating the organization’s mission, school highlights, and student/family value proposition to the broader community. Any other duties as assigned by the supervisor. Qualifications: Demonstrated ability to provide high-quality customer service Highly organized and able to manage multiple tasks simultaneously. Strong telephone and interpersonal communication skills. Demonstrated ability to establish and maintain positive working relationships with students, parents, staff, co-workers, and the public. Creative thinker and problem solver. Approachable and service-oriented. Demonstrated self-awareness, cultural competence, and commitment to anti-racist practices. Proficiency with Google Sheets and Outlook Education and Experience: High School Diploma or GED required; Associate’s degree or higher a plus. At least one (1) year of prior experience in a high-paced customer support or outreach role (retail, call center, reception/front desk, community organizing, etc.). Experience working with families and individuals from diverse ethnic, racial, and socioeconomic backgrounds. Experience with student enrollment, school admissions, or K–12 family engagement preferred. Community-based canvassing or outreach experience is a plus Physical Requirements: Ability to physically perform the essential duties of the role as outlined above, and to work in the environmental conditions required, such as traveling to network campuses, monitoring and interacting with students, in-person facilitation of trainings, etc.; This role may require frequent travel between multiple locations. Reliable transportation is essential to fulfill job responsibilities. Bonus and Salary Information: External candidates hired for this role are eligible for a $1,000 signing bonus as well as up to $5,000 for relocation expenses! The Network Student Enrollment Coordinator at Mastery can expect a starting salary between $50,800 to $55,900, based on education and experience, with opportunities for growth as your career progresses. Each offer is made in alignment with Mastery’s compensation philosophy and commitment to pay equity, ensuring fairness and consistency across our team. Mastery's Benefits Package: We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery for full-time employees), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as access to the HealthAdvocate Helpdesk to help you navigate various benefits-related topics. Please go here to see all of our Benefits offerings! Annual Calendar: As you plan to make Mastery your new work home, please feel free to review our calendar here. We like to think our calendar is a benefit of working here too! Why You Should Apply: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. Mastery may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.