Head of Customer Care Operations
Zumiez
Zumiez is seeking a Group Manager, Customer Care Operations in Lynnwood, WA, to lead the customer-care team across all service channels and drive brand-aligned resolutions. This full-time role focuses on reducing escalations, improving customer journeys, and partnering with Digital and Stores to enhance the overall experience. The role requires 4+ years of leadership in customer care, strong people-management skills, and experience with workforce planning, budgets, and cross-functional #J-18808-Ljbffr Zumiez
Vacancy posted 1 day ago
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