Registration Coordinator

Job Description

Job Description

North Idaho Dermatology is looking for an individual with a passion for customer service and a love of skincare to join our front office team in Coeur d'Alene!

We are looking to fill one full-time Registration Coordinator vacancy. Hours may vary depending on Provider schedules, but generally range between 6:30 a.m. - 3:30 p.m. or 8:00 a.m. - 5:00 p.m. Monday through Friday. We offer medical, dental, and vision insurance benefits, as well as 401(k) matching contributions up to 4%! Not only that, but employees also receive discounts on medical-grade spa products and cosmetic services, such as Botox, Coolsculpting, and much more! If this interests you, apply today! See below for details related to the position requirements.

EXAMPLE OF DUTIES:  This list is ILLUSTRATIVE only and is not a comprehensive listing of all functions and duties performed by the incumbent. Duties may include, but are not limited to the following:

• Greet patients with a smile and a positive attitude.
• Check-in/check-out all patients for North Idaho Dermatology by obtaining accurate and up-to-date demographic and insurance information at each patient visit.
• Answer telephone promptly and in a polite and professional manner, redirecting calls if needed.
• Collect co-payments from all patients, as required.   
• Assist with insurance verification of new patients and established patients with new insurance. 
• Schedules appointments and makes reminder appointment calls. 
• Maintain an accurate cash box, including end-of-day balancing. 
• Keep waiting area clean and neat at all times.
• Cross train in other departments as needed.
• Must exercise the utmost diplomacy and tact to provide excellent customer service for patients.
• Practices confidentiality and privacy protocols in accordance with the practice policies and HIPAA requirements.
• Adhere to all practice policies on safety and security.
• Performs all duties and services in full compliance with North Idaho Dermatology Core Values (Innovation, Professionalism, Optimism, Empathy, & Teamwork).
• Willingness to travel to other North Idaho Dermatology offices as needed.
• Other duties as assigned.

POSITION REQUIREMENTS 

• High school or GED
• Ability to demonstrate excellent customer service
• General understanding of HIPAA guidelines
• Proficiency in computer software use, including Word, Excel, and Google docs
• One year of clinical front desk experience is preferred, but not required