Youth Program Assistant

Description Cameron House is a 150‑year‑old institution deeply woven into San Francisco history. It serves the evolving needs of the San Francisco Chinese community by offering year‑round programs and services, including heritage youth school, adult ESL and computer classes, English/Cantonese/Mandarin counseling, domestic violence intervention, and case management for low‑ to moderate‑income individuals and families. Cameron House empowers community members to build strength and resilience through family‑centered programs, teaching, healing, and thriving. Job Summary The Program Support Specialist reports to the Director of Youth Programs and works as a member of the Programs department. Responsibilities include supporting youth development programs for English and Chinese‑speaking youth, assisting Youth Programs staff with daily operations, and performing basic administrative and facilities tasks. Responsibilities Program Support Facilitate verbal and written communications in Cantonese and/or Mandarin. Maintain attendance records; update, deliver, and distribute documents; update website pages; generate reports. Administer attendance records for all youth programs in Salesforce CRM. Generate reports summarizing enrollment, demographics, and attendance and prepare draft reports for the Director’s submission to grant funders (including DCYF). Update youth program pages on the website in coordination with the Marketing & Development Department. Provide data analysis of engagement and other metrics. Work with Supervisor to create or update youth online/written registration forms and assist families with registration. Coordinate staff/volunteer intake and onboarding documents (e.g., mandated requirements, certifications upon hiring, alerting Supervisor of upcoming certification expirations). Help prepare and distribute documents and communications. Support facilities with opening/closing the building, helping with supply inventories, security checks, and distributing snacks/lunches. Conduct a security check throughout/end of the day. Monitors, Supports, and Helps Lead Youth During Various Activities Supervise youth in the yard, classrooms, and during activities. Facilitate and/or assist with lessons and activities. Work as a substitute teacher in the classroom, as needed. Assist staff with activities and projects. Periodically supervise individual youth waiting for pick‑up by parents and caregivers. Reception Respond to and direct all telephone and emails that come through the main Cameron House telephone line and email account in a professional, timely, and accurate manner. Greet visitors in a professional, courteous, respectful, and sensitive manner. Provide visitors with information about the organization’s history, programs, services, and general operations; help visitors understand what our organization does. Perform intake and determine client’s eligibility for services and community resources; provide appropriate referrals for internal and external support. Demonstrate sensitivity and provide culturally appropriate services to diverse populations; use sound judgment and discretion in handling requests for appointments and telephone calls. Maintain a clean, professional, safe, and tidy environment at the front entrance foyer area; manage the activity in this area. Take appropriate actions and follow protocols if/when an emergency arises. General Duties Foster and cultivate a culture informed by Cameron House values: Authenticity, Community, Accountability, Excellence, and Servant Leadership. Contribute to culture by proactively participating in Cameron House programs and staff events. Seek and integrate constructive feedback to drive continuous improvement. Work collaboratively with peers and staff; build relationships through effective and compassionate communication. Other duties may be assigned as needed. Core Competencies Communication Skills Bi‑lingual/Bi‑literate in English and Cantonese a must; additional fluency in Mandarin is a plus. Good writing and verbal skills, able to communicate information and ideas clearly so others understand you. Cares about Working with Youth Enjoys working with children, helping them learn and develop. Possesses a positive and professional attitude, regardless of the task at hand. Computer Knowledge Knows how to work on a computer, and learn new computer programs quickly. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace. Able to Reason & Think Critically Capable of solving problems with sound judgment and practical approaches – solution‑oriented. Requirements Associate Degree or Bachelor’s Degree in Child Development, Office Administration, Communications, or related fields. At least one year of experience in an administrative role or with project management. Customer service experience. Experience working with Google Workspace, Microsoft Office (Word, Excel, PowerPoint), and Zoom. Preferred: Familiarity with Salesforce. Important! All candidates must fulfill the following requirements upon being hired: Achieve satisfactory clearance from the Department of Justice via Live Scan. Undergo a screening for tuberculosis. Complete a Sexual Harassment Prevention training. Schedule After school, eight‑hour shifts. Monday to Friday. In person (no hybrid or remote work options). Expected hours: forty per week. Compensation Non‑exempt (hourly) role with a pay range of $21.60 – $26.40 per hour. Benefits 401(k) + 5% Employer Match. 100% Paid Medical, Dental & Vision Insurance. Flexible Spending Account. Commuter Benefits & Free Parking. Wellness Support: Free local gym membership. Employee Assistance Program. Life Insurance. 15 days of paid vacation (to start). 13 paid holidays. 10 days of sick time. Equal Opportunity Employer We are an equal‑opportunity employer, dedicated to a policy of non‑discrimination in employment on any bias including race, color, age, sex, sexual orientation, religion, disability or national origin. We consider qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. If you have a disability that impacts your ability to complete our application process, please contact View email address on click.appcast.io. #J-18808-Ljbffr PÜRPETZ