PM Order Writer (1475)

PM Order Writer (1475)# PM Order Writer (1475)Romulus, MI 48174## OverviewSalary Range$40,000.00 - $40,000.00 Salary/yearLevelEntry## DescriptionRite Rug must hit schedules on time; the proper materials and job information must accompany each work order. The Order Writer shall consistently ensure the following functions are performed.**Scheduling:*** Check that materials for upcoming jobs have been ordered properly, are scheduled to arrive on time, and, finally, have arrived at the local warehouse in time for installation* Expedite materials when necessary/possible, working with Purchasing, Branch Manager, and local suppliers* Work closely with Property Managers or Maintenance supervisors with regard to schedule adjustments/changes* Advise Field Supervisor and Production Manager of schedule changes* Schedule jobs based on customer-established systems**Writing:*** Based on customer-specific processes, key and order materials in a timely manner* Print work orders and attach appropriate diagrams, maps, etc.* Establish with Sales all pricing, selections programs, billable services charges, etc.* Work closely with Sales regarding specific needs and instructions; **add notes to work orders** and clarify with Production Manager as needed* Maintain filing system for job files, floor plans, etc.* Reconcile with Production Manager and Sales extra materials and labor charges* Monitor margin levels and report/discuss low-margin CGs with Sales and Regional Office Manager**Customer Service:*** Work closely with Property Managers to schedule, expedite, and follow up on customer service* Check-in with Field Supervisor and Production Manager to confirm progress and completion of inspections, finish work, and/or installations;* Especially monitor complicated jobs and hot/repeat issues;* Escalate dire service situations to Production Manager* Answering calls/ directing to the appropriate person(s)The Order Writer is the critical hub for information and action in Rite Rug operations. Resolving problems and expediting issues are this person's prime objectives. #J-18808-Ljbffr Rite Rug Co.