Technician Sr., Retail Service Maintenance

Job Summary

As a Retail Service Maintenance Technician II, you will be responsible for providing break/fix support on IT hardware in retail locations.

Job Description

Experience Required: 3 to 5 years experience working with hardware/software installation preferably in a retail environment, 3+ years experience supporting Microsoft Windows workstation software.
Experience Desired: Experience handling small to medium projects
Education Desired: Associates Degree
Certification or Licensing Required: A+ and/or MCDST Certification
Travel Required: Regional - Daily, More than 50%
​Lifting Requirement: Up to 100 pounds

Job Responsibilities

• Respond, troubleshoot and implement permanent resolutions to customer hardware (desktop, laptop, printing, mobile computing, POS hardware and audio-visual) problems in a timely manner.
• Install and maintain hardware at all Giant Eagle, Inc., and its subsidiaries and divisions to ensure efficient Company operations.
• Provide documentation and guidance to ensure that customers have knowledge of network, personal computers, POS Hardware and audio-visual hardware operations.
• Actively participate in the Giant Eagle IS Service Desk by assisting with 24/7 support to answer customer questions or identify and assist in resolving system problems in a timely and efficient manner, ensuring customer requirements are met. Provide configuration and provisioning support when required.
• Provide feedback on software documentation, guidelines and installation procedures to facilitate ongoing support and maintenance.
• Ensure all policies and standards on IT hardware in retail locations are enforced and practiced.
• Work with appropriate departments to test, monitor and participate in the installation of all other ancillary software, updates and upgrades.
• Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.
• Maintain cognizance of all internal standards and procedures, industry trends and new technologies to ensure customer requirements are met in an efficient and cost-effective manner.
• Prevent unauthorized access to information, assets or restricted areas and report any attempts.
• Ensure preventative maintenance programs are performed.
• Maintain current knowledge of trends and developments related to technology hardware and software.
• Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues.
• Mentor other retail service technicians and ensure standards are followed.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.

The hiring range for this position is $22.35– $26.075 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays.