Global Account Manager

OverviewCompany Overview: Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.Job DescriptionAllied Universal is currently seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.RESPONSIBILITIES:Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable resultsFocus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed businessCommunicate high service level expectations consistently to the team to ensure client and employee satisfaction and retentionEngage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offeringAssist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotabilityCapably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business managementEnforce Allied policies as outlined by the handbooks and executive memos.Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvementAct as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetingsKeep records and prepare accurate and timely reports both manually and through automated methodsMaintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardinessActively participate in community and business-related organizationsQUALIFICATIONS (MUST HAVE):Must possess one or more of the following:Bachelor's degree in criminal justice, business or a related fieldAssociate’s degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industryHigh School diploma with five (5) years of management experience in a high-volume workforce environment or service industryCurrent driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)Minimum of two (2) years of experience in successfully building and developing teamsMinimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumenLeadership skills that foster teamwork, innovation, agility, client relations and achieving desired resultsResults-oriented problem-solving skills that meet client and employee needs, while running a profitable businessProven strong service orientation, excellent interpersonal, leadership and organizational skillsManage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brandDynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry eventsPREFERRED QUALIFICATIONS (NICE TO HAVE):Law enforcement, military, and/or contract or proprietary security services experienceExperience managing a dispersed workforce in a multi-location operationBENEFITS: Medical, dental, vision, basic life, AD&D, retirement plan and disability insuranceEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.PAY:$180,000 - $200,000/yr.PPO 14417ClosingAllied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ID2026-1644812Job SummaryCategory (Portal Searching): ManagementBusiness Unit: AUS