Creative Services Manager

Essential Duties and ResponsibilitiesReasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/functions of this position.Creative Operations & Workflow ManagementOwn intake, prioritization, and tracking of all creative requests across the organizationEstablish and maintain scalable workflows, timelines, and project management systemsBalance competing priorities across product, marketing, and communicationsEnsure consistent, on-time delivery of high-quality creative assetsCreative Direction & Brand StewardshipUphold and evolve brand standards across all channels and outputsProvide creative direction and feedback to designers and contributorsEnsure visual consistency across campaigns, product materials, and communicationsTranslate strategic objectives into compelling, effective creative executionExecutive & Business-Critical MaterialsLead the design and development of high-impact, high-visibility materials, including:Board and executive presentationsJoint venture and partnership presentationsAnnual reports and corporate publicationsSales and marketing collateralPartner with senior leadership to translate complex ideas into clear, compelling visual narrativesEnsure all executive and external-facing materials reflect the highest standards of quality, clarity, and brand consistencySupport additional creative initiatives as needed to advance organizational priorities and strategic objectivesBrand Portfolio & Digital PresenceOversee the organization’s brand portfolio, including acquired and sub-brands, ensuring alignment with overall brand strategy and consistency across all touchpointsEstablish and maintain brand standards, guidelines, and governance processes across all brands within the portfolioPartner with internal stakeholders to integrate newly acquired brands into the organization’s broader brand ecosystemProvide strategic direction on brand architecture, positioning, and visual identity evolutionOversee the design, functionality, and ongoing optimization of the organization’s website(s)Partner with product, communications, and external vendors to ensure the website effectively supports business goals, user experience, and brand representationManage website-related creative priorities, including updates, enhancements, and new content developmentTeam Leadership & Resource ManagementManage internal creative talent (e.g., graphic designer(s)) and external partners (freelancers, agencies)Allocate resources effectively based on organizational prioritiesCoach and develop creative staff to elevate output, capability, and consistencyContribute to future team design and scaling plansCross-Functional PartnershipServe as the primary liaison between creative, product, and communications teamsAlign creative priorities with broader departmental and organizational strategyFacilitate collaboration and proactively manage stakeholder expectationsEnsure creative work effectively supports product initiatives, campaigns, and communicationsStrategic ContributionIdentify opportunities to improve efficiency, quality, and creative impactHelp define and evolve the organization’s creative capabilities and structureContribute to campaign planning, product launches, and key initiatives from a creative perspectiveAccess to Protected Health Information (PHI)This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.Working ConditionsThis position will work in an office environment.Qualifications5+ years of experience in creative services, design operations, or related rolesExperience managing creative workflows across multiple concurrent projectsStrong understanding of brand management and design principlesAbility to collaborate cross-functionally and influence stakeholdersStrong communication skills, with the ability to translate complex ideas into visual conceptsStrongly PreferredExperience managing designers or creative teamsBackground in graphic design or creative productionExperience supporting executive-level communications and presentationsFamiliarity with project management tools (e.g., Asana, Monday, Jira)Success Metrics (First 6–12 Months)Clear, adopted creative intake and prioritization processImproved turnaround time and predictability of deliverablesHigh stakeholder satisfaction across product and communications teamsConsistent, high-quality execution of executive and external-facing materialsScalable foundation established for future creative team growthWe are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing. By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.Job SummaryRequisition Number: CREAT003604Job Category: Sleep Management, LLCSchedule: Full-Time