Group Rooms Manager

Group Rooms Manager

At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities, treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

We are inviting you to apply for our open Group Rooms Manager position. In this role, you'll be responsible for serving as a housing contact for groups once they are under contract with Kalahari. You'll manage group reservations and group blocks by being the liaison between the sales team, event planners, and hotel departments to ensure seamless bookings and execution. You'll also be responsible for establishing a rapport with event contacts, providing excellent communication by phone and in person, and attention to detail when managing accounts.

As part of our leadership team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. As a Group Rooms Manager, you'll enhance the guest experience by creating smooth, well-managed group stays through clear communication, accurate information, and strong attention to detail. You'll also support associates by keeping group bookings organized and consistent so they can deliver great service with confidence.

Key Responsibilities

• Build, manage, and maintain all group room blocks in Passkey/V1.
• Manage guest lists and reservation changes, ensuring timely communication of arrangements, changes, and special needs to internal departments and clients.
• Oversee and process group reservations, room blocks, and special requests from clients.
• Act as a point of contact between the Sales team, Front Office and other departments.
• Oversee accurate posting, billing, and reconciliation of group folios; complete all required reports, forecasts, and audits per Kalahari standards.
• Maximize revenue through up-selling opportunities, maintain strong client relationships, and collaborate across departments to ensure seamless event execution and guest satisfaction.
• Adhere to Kalahari policies and procedures in contract processing, data management, and communication through actively participating in meetings and supporting Sales, Catering, and Conference Services as needed.
• Provide administrative support for sales and catering offices and assist with sales activities as needed.

What We're Looking For

• General knowledge of the practices and procedures of a resort and convention center
• Proficient in Microsoft Word and Excel.
• Experience and knowledge with Passkey, Delphi, and Visual 1 (V1) is preferred, but not required.
• Possess strong time management skills.
• Capable of managing across multiple accounts.

A Sampling of Our Benefits

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.