Program Analyst

Program Analyst

The Program Analyst provides oversight reports, guidance, and monitoring of VISN eligibility and enrollment programs at all VA Medical Centers (VAMCs) and VA Clinics performing Veteran eligibility and enrollment outreach functions within the assigned VISN. Advises, compiles, analyzes, and synthesizes VISN enrollment program performance data to identify strengths, weaknesses, and improvement opportunities. Incumbent serves as Subject Matter Expert (SME) for all matters related to Veteran eligibility and enrollment and provides technical guidance to VAMC enrollment outreach staff.

Major duties include but are not limited to:

• Evaluates standardization in enrollment outreach across all VAMCs
• Monitors facility-level compliance of all associated VA directives, policies, and procedures.
• Research and schedules VHA enrollment and eligibility outreach efforts nationwide and prepares all necessary administrative materials, correspondence, and justifications detailing reasons for decisions related to policy and program development.
• Conducts nationwide follow-up evaluations of clients and detailed analysis to determine whether internal or external customers have received all appropriate services and provides additional services or referrals required.
• Monitors national operating programs and activities supporting VHA enrollment and eligibility outreach efforts to include policy and procedures, data and reporting, research and scheduling, outreach delivery and special emphasis outreach efforts.
• Tracks and reports on outreach data provided through VHA medical centers and partnership agreements. Gathers relevant data, performs critical data analysis, and makes recommendations based on findings, using available relevant information resources, such as the enrollment and eligibility outreach knowledge management articles
• Undertakes long-and short-range research and studies program activities within the Enrollment Standardization Office (ESO) to support the organization's business goals and objectives.

Work Schedule: Full-time, 40 hours per week, Monday through Friday, 8 hour shift between 8:00am - 4:30pm.

Position Description/PD#: Program Analyst / PD98142A

Financial Disclosure Report: Not required

Remote: This position is not authorized for Remote work.

Telework: This position may be authorized for Telework. Telework eligibility will be discussed during the interview process.

Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position.

Definition of Virtual Work: Employee works outside of original hiring duty station at VA-owned or leased space. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place.

Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized.

Financial Disclosure Report: Not required.