OAG - Child Support | Child Support Officer II | 26-0544

Overview Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtain court orders for financial support and health care coverage for children; enforce child support orders; respond to customer inquiries; promote the involvement of both parents in their children’s lives; and collaborate with state agencies and community organizations to serve Texas families. CSOs gain investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. The OAG is a dynamic state agency with over 4,000 employees throughout Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits and tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. Responsibilities Takes the appropriate case action to locate absent parents, establish paternity for children born out of wedlock, establish or enforce child/medical support obligations, or initiate case closure. Conducts detailed in-office investigations to locate parties, verify employment and determine assets. Prepares documents relating to legal and administrative actions to establish or enforce child support orders. Negotiates lump sum payments from noncustodial parents who owe past-due child/medical support. Negotiates out-of-court settlements and agreements with parties. Monitors child support cases and refers delinquent cases for appropriate enforcement actions. Documents all case actions using agency tools, including the Children Are My Priority system (ChAMP), case/court documents. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Reviews cases to determine if they are eligible for closure. Attends court to assist legal staff, as needed. Researches case information on the computer, including the ChAMP system. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV-D regulations. Assesses child support cases to determine the appropriate case action. Explains Child Support Program policies, procedures, and regulations to customers. Responds to customer inquiries and complaints; assesses the validity of complaints against the IV-D program with impartiality. Serves as Notary Public. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with agreed-upon work schedule and ensures security and confidentiality of sensitive information. Complies with all agency policies and procedures, including ethics and integrity requirements. Qualifications Education: Graduation from high school or equivalent; Education: Bachelor’s degree from an accredited college or university. Experience in a related field may substitute for education on a year-for-year basis (full-time Child Support Program, credit collections, investigations, legal assistant/secretary, customer service, or IV-A eligibility specialist). Skill in interviewing and negotiating. Skill in using a personal computer for word-processing and data entry/retrieval. Skill in basic mathematical computations. Skill in handling multiple tasks, prioritizing, and meeting deadlines. Skill in effective oral and written communication. Ability to receive and respond positively to constructive feedback. Ability to work cooperatively with others in a professional office environment. Ability to provide excellent customer service. Ability to work in person at the assigned OAG work location and to perform in-person work with coworkers for the entirety of the work week (unless on approved leave). Ability to arrange for personal transportation for business-related travel. Ability to work more than 40 hours as needed and in compliance with the FLSA. Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 15%. Typing ability: 35 words per minute (typing test required at time of interview). Preferred qualifications: Graduation from an accredited four-year college or university; knowledge of investigative practices and techniques; ability to read, write, and speak Spanish. To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered. Your application may be subject to a criminal background check pursuant to the Texas Government Code. The OAG is an Equal Opportunity Employer. #J-18808-Ljbffr Texas Attorney General