Customer Service Specialist

Do You Want A Career And Not Just A Job?

If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Role Description

For over 25 years, Tonya Baker Turner Insurance Agency, known as Turn2Tonya, has helped individuals, families, and business owners protect what matters most. We've built our reputation on exceptional service, trusted relationships, and a genuine commitment to our community. Our culture is built on teamwork, growth, accountability, and celebrating success. We work hard, support one another, and believe in creating opportunities for our team members to grow both personally and professionally. If you're looking for a career where your contributions are valued, your development is encouraged, and your work makes a difference, we'd love to meet you.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.
• Cross sell and upsell to earn more money

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property and Casualty License (must be able to obtain)
• Life and Health License (must be able to obtain)
• BI-Lingual Spanish is a plus

Please complete our application if you are motivated to succeed and can see yourself in this role. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents' employees must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their employees. State Farm agents' employees are not employees of State Farm. Compensation: $36,000.00 - $50,000.00 per year.