Business Analyst

Business AnalystLocation: Salem Oregon - 97317On-site/Remote/Hybrid: RemoteDuration: 12 MonthsBusiness Analyst – Learning Management System (LMS) ImplementationThe Department of Public Safety Standards and Training (DPSST) serves Oregon's public safety community, including police, corrections, fire, parole and probation, and emergency medical dispatch. Its mission is to promote excellence in public safety by providing high-quality training and by developing and upholding professional standards for police, fire, corrections, parole and probation, and telecommunications personnel. DPSST also licenses private security professionals and private investigators in Oregon. DPSST is a multidisciplinary public safety learning institution that currently lacks the modern technological tools needed to efficiently create, manage, and deliver learning materials. Existing systems for managing training resources, curriculum, and instructional content are outdated, do not support distance learning, and no longer meet the evolving needs of DPSST students and stakeholders. To address these challenges and support more flexible, accessible, technology-driven training models, DPSST received funding in the 2025–2027 biennium to procure and implement a modern Learning Management System (LMS).Position SummaryWe are seeking an experienced Business Analyst (BA) to support the procurement and implementation of a new Learning Management System (LMS) for a public safety training institution. This role will play a critical part in ensuring the selected LMS integrates effectively with existing systems, supports operational workflows, and meets compliance and reporting requirements. The BA will work closely with the project manager and stakeholders across training, operations, IT, and administration to analyze current processes, define future-state workflows, and translate business needs into clear, actionable requirements. This full-time role averages 40 hours per week, with hours adjusted as needed but not exceeding 40 hours. The estimated project duration is approximately 12 months, though it may be extended if necessary or completed sooner.Key ResponsibilitiesStakeholder Engagement & FacilitationIdentify and engage stakeholders across departments including training, operations, IT, and complianceLead workshops, interviews, and working sessions to gather input and build consensusSurface and resolve conflicting requirements and prioritiesCurrent State AnalysisDocument existing training processes, systems, and workflowsAnalyze current methods for course delivery, certification tracking, and compliance reportingIdentify inefficiencies, risks, and opportunities for improvementFuture State DesignDefine desired future-state processes supported by the LMSDevelop process maps, use cases, and user journeysEnsure alignment with operational realities, including shift-based work environments and certification requirementsSystems & Integration AnalysisInventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)Define data flows, system interactions, and integration pointsCollaborate with technical teams to assess integration feasibility and constraintsIdentify system dependencies and risksRequirements ManagementElicit, analyze, and document business needs, functional requirements, and technical specifications for the LMSDevelop functional and non-functional requirements, including security and compliance needsMaintain a requirements traceability matrixSupport prioritization and validation of requirements with stakeholdersProcurement & Vendor Evaluation SupportContribute to development of RFP documents and evaluation criteriaParticipate in vendor demonstrations and solution evaluationsAssist in scoring vendor responses based on organizational needsImpact Assessment & Change SupportAssess the impact of the LMS on business processes, roles, and policiesIdentify organizational readiness considerationsCollaborate with change management and training teams as neededImplementation SupportProvide requirements clarification during system configuration and developmentSupport user acceptance testing (UAT)Assist in resolving gaps between business needs and system capabilitiesRequired QualificationsBachelor's degree in business administration, Information Systems, or related field (or equivalent experience)3–7+ years of business analysis experience on complex system implementation projectsDemonstrated experience analyzing system integrations and data flowsExperience working in public sector, public safety, or highly regulated environmentsStrong documentation and requirements management skillsPreferred QualificationsFamiliarity with compliance-driven training environmentsExperience supporting RFP or procurement processesKnowledge of identity management, or records management systemsCertification such as CBAP, CCBA, or PMI-PBAExperience with LMS implementations or enterprise training systemsKey Skills & CompetenciesStrong analytical and problem-solving skillsAbility to translate business needs into technical requirementsExcellent facilitation and stakeholder engagement skillsProcess modeling and documentation (e.g., workflow diagrams, use cases)Effective communication across technical and non-technical audiencesAbility to work independently and manage multiple prioritiesDeliverablesCurrent-state and future-state process documentationSystem and data flow diagramsRequirements documentation and traceability matrixIntegration inventory and analysisGap analysisTest plansBenefits Management PlanPosition DetailsThis position will primarily work remote. This contracted position will be issued a cell phone, and laptop. Initial travel to the DPSST campus is required to receive a laptop and cell phone, after which the position will be primarily remote. Work Arrangement: [On-site / Remote] Reports To: Program Lead, Gerod Rayburn and Project Manager, Trish Coloma The final candidate will be subject to a background check including fingerprinting. Adverse information will be reviewed and may result in withdrawal of the contract.SkillsEducation Bachelor's degree in business administration, Information Systems, or related field (or equivalent experience) Proficient (4-6 Years) Yes Certifications CBAP, CCBA, or PMI-PBA Proficient (4-6 Years) No 3–7+ years of business analysis experience on complex system implementation projects Proficient (4-6 Years) Yes Strong documentation and requirements management skills Proficient (4-6 Years) Yes Familiarity with compliance-driven training environments No Integrations Demonstrated experience analyzing system integrations and data flows Proficient (4-6 Years) Yes Experience with LMS implementations or enterprise training systems Proficient (4-6 Years) No Knowledge of identity management, or records management systems Novice (1-3 Years) No Experience working in public sector, public safety, or highly regulated environments Proficient (4-6 Years) Yes Experience supporting RFP or procurement processes Novice (1-3 Years) NoAbout Us: InterSources IncInterSources Inc, is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company. InterSources