Night Manager

Night Manager Opportunity At Four Seasons Hotel One Dalton Street, Boston

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston's glass skyscraper soars above the city as the third tallest building in Boston. The Hotel's 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston's best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

About The Role

The Night Manager oversees hotel operations during the overnight shift, leading the Front Desk team, supporting all departments, and ensuring exceptional guest service, safety, and operational excellence in line with Four Seasons standards.

What You'll Do

• Lead overnight hotel operations, ensuring exceptional guest experiences and adherence to Four Seasons standards
• Supervise Front Desk activities, manage arrivals and departures, and oversee night audit and billing processes
• Respond to guest requests, concerns, and emergencies with professionalism, efficiency, and a service-focused approach
• Partner with all hotel departments to maintain seamless operations, safety, security, and guest satisfaction
• Support overnight staff, coordinate special requests, and provide leadership to up to 3 direct reports and 20 indirect team members during the overnight shift

What You'll Bring

• College degree preferred
• 2–3 years of luxury hotel experience in an operational supervisory role
• Experience with Front Office PMS systems and hotel operations
• Strong leadership, communication, and problem-solving skills
• Ability to read, write, and communicate effectively in English
• Availability to work overnight shifts, weekends, and holidays

What We Offer You

• Opportunity to shape a high-impact learning culture
• Career growth within a globally recognized luxury brand
• Competitive benefits and a people-first workplace
• Meaningful work that influences both employee and guest experience

Benefits You Will Enjoy

• Salary Range: $75,000 - $86,994
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance
• MATCHED 401(k) Retirement Plan after 1 year
• Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.