Customer Success Manager

Customer Success Manager (CSM)

BoodleBox is a VC-backed GenAI platform designed for the higher education landscape, partnering with educators, students, and professionals to empower lifelong learning and responsible collaboration with AI. With 42,000+ users at 1,200+ colleges and universities, we enable faculty, staff, and students to develop domain expertise and become AI-enabled through leading tools like ChatGPT, Claude, Gemini, and Perplexity. Guided by our core values of service, education, and collaboration, we address the unique challenges facing higher education by fostering academic integrity, driving innovation, and supporting institutions with data-driven strategies and collaborative partnerships.

We're seeking a Customer Success Manager (CSM) to join our growing team and support BoodleBox's mission of transforming education through responsible AI adoption. This role is fully remote (with a company hub in Colorado Springs, CO).

As a CSM, you will own institutional relationships post-sale, drive renewals and expansions, and ensure every higher education partner experiences the full value of BoodleBox.

You'll be the primary point of contact for assigned partner institutions, leading onboarding, integrations, and training efforts while building long-term relationships that drive adoption, expansion, and retention. Your goal is not only to support teams but to energize them to achieve more than they thought possible with BoodleBox.

What You'll Do

• Relationship Management: Build and maintain strong, trusted partnerships with institutional leaders, faculty, and staff.
• Onboarding: Guide new partners through kickoff, integrations (SSO, LMS), and training to ensure a fast, confident start and early value.
• Value Realization: Help teams consistently achieve their goals with BoodleBox by aligning platform features to institutional priorities.
• Proactive Engagement: Conduct regular check-ins, monitor customer health and adoption metrics, and address risks before they impact success.
• Product Adoption: Promote best practices and new feature use to increase satisfaction, engagement, and impact.
• Cross-Functional Collaboration: Partner with sales, product, marketing, and customer support to deliver seamless customer experiences and elevate customer feedback internally.
• Identifying Growth Opportunities: Identify expansion opportunities and drive renewals by understanding institutional needs and evaluating adoption trends.
• Education Facilitation: Deliver training, workshops, and resource opportunities to energize and enable teams.
• Metrics & Reporting: Leverage data on account health, adoption trends, and expansion metrics to identify risks, surface opportunities, and guide proactive engagement strategies.

Required Experience

• 5+ years of experience in Customer Success, Account Management, or a similar SaaS-facing role.
• Background in higher education or working with institutional teams strongly preferred.
• Proven success in building long-term client partnerships that result in renewals and expansions.
• Comfortable managing onboarding processes including kickoff calls, SSO/LMS integrations, and training delivery.
• Comfortable analyzing adoption data and customer metrics to guide engagement and decisions.
• Strong communicator who can influence administrators, faculty, and staff at all levels.
• A keen interest in AI's application in education and a passion to learn, experiment, and apply generative AI in your own work.

What We're Looking For

• A relationship-driven professional who can build trust with higher education leaders and teams.
• A proactive problem solver who anticipates customer needs and delivers solutions before issues arise.
• A confident leader to facilitate strategic conversations with administrators and energize faculty/staff.
• A self-starter who thrives in a fast-paced, remote environment and balances multiple priorities with ease.
• A curious learner who is excited about generative AI and passionate about transforming education.

Who We Are

BoodleBox is a team of curious, collaborative builders. We are committed to creating meaningful experiences for our customers and each other. Our culture values:

• A desire to learn and grow
• A willingness to question and innovate
• A focus on building strong relationships and community
• A drive to deliver impact in higher education

Why Join BoodleBox?

• Mission That Matters: Help reshape how higher education adopts generative AI by empowering faculty, staff, and students to collaborate responsibly.
• High-Growth Opportunity: Join a VC-backed company scaling quickly with room to grow your career as we expand.
• Remote-First Culture: Work from anywhere while staying connected through a collaborative, supportive, and highly engaged team.
• Innovative Environment: Collaborate with all areas of the business to bring bold ideas to life and directly impact thousands of learners.
• Tight-Knit Team: Be part of a group that values curiosity, trust, and collaboration, where everyone contributes beyond their role to drive success.

What We Offer

• A competitive compensation package including a base salary and bonus structure.
• Comprehensive benefits including medical, dental, and vision coverage (company pays 75% of premiums), as well as a 401(k).
• Opportunities for career growth and professional development in a fast-growing company.
• A collaborative and supportive remote work environment where your contributions directly impact the future of education.

How to Apply

Don't just send a resume. Send an email to View email address on click.appcast.io with a subject line that tells us something about you.

Include:

• Your LinkedIn profile.
• Tell us about a renewal or expansion you drove, and how you got there.
• A link, screenshot, or description of something you've built using AI in your own work.

Equal Opportunity

We hire humans first. BoodleBox is built on the belief that AI works best when the people behind it reflect the full range of human experience. This means different backgrounds, perspectives, lived experiences, and yes, unconventional career paths. We're an equal opportunity employer, full stop — no discrimination based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Need an accommodation during the application or interview process? Reach out — we'll make it work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.