Coordinator, Operations & Communications

Account Coordinator Location: remote Arkansas (candidates must be located in AR) ICF is seeking a full-time Account Coordinator to support the utility energy efficiency portfolio. This role will help strengthen program visibility, community engagement, trade ally participation, and lead generation through proactive outreach, event planning, and relationship coordination across Arkansas communities. The Account Coordinator will be responsible for researching, planning, coordinating, and attending community, public relations, and program awareness events that connect customers, community organizations, local stakeholders, and trade allies with available energy efficiency programs. This position will play a key role in identifying outreach opportunities, supporting event logistics, tracking leads and engagement activity, coordinating with trade allies, and helping ensure a positive experience for customers, partners, and internal program teams. This is a highly collaborative role that requires strong organization, clear communication, attention to detail, and comfort working in both office-based and field-based settings. The ideal candidate enjoys working with people, can manage multiple priorities, and is comfortable supporting both strategic outreach activities and day-to-day coordination needs such as meeting preparation, scheduling, event materials, logistics, and ordering lunches or refreshments for meetings and events. Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!) Research local community events, public relations opportunities, trade ally events, fairs, festivals, civic meetings, workshops, and other outreach channels that align with utility program goals. Help develop and maintain an outreach and events calendar, including target audiences, event dates, locations, staffing needs, materials, follow-up actions, and engagement goals. Coordinate and attend community outreach events to promote program awareness, answer basic program questions, gather leads, and connect customers or stakeholders with appropriate program resources. Work with trade allies to identify, plan, and support co-branded or partner-supported events, including contractor open houses, customer education sessions, community tabling events, and other engagement opportunities. Track leads, customer interactions, event participation, trade ally involvement, and follow-up activities using approved tracking tools, spreadsheets, CRM systems, or other program reporting processes. Prepare outreach summaries, event recaps, lead reports, and other updates to help program leadership assess event effectiveness and refine outreach strategies. Coordinate with marketing, program management, customer care, implementation staff, trade allies, and client representatives to support consistent messaging and successful event execution. Support the development, organization, and distribution of outreach materials, event signage, customer handouts, presentations, talking points, and other program resources. Assist with meeting coordination and logistics, including scheduling meetings, preparing agendas, coordinating room or virtual meeting setup, ordering lunches or refreshments, arranging supplies, and documenting follow-up items. Maintain organized records for outreach activities, event documentation, contact lists, materials, reports, meeting notes, and related program files. Provide administrative and project coordination support to help the outreach and operations teams stay organized and responsive to client, customer, and partner needs. Represent utility programs in a professional, positive, and customer-focused manner during in-person events, phone calls, meetings, and partner interactions. Support internal team meetings, trade ally meetings, community presentations, and client-facing updates as needed. Assist with other outreach, operations, and program support tasks as assigned. Travel Requirements: Must have a reliable vehicle for local travel and throughout the state of Arkansas. Travel requirements are between 20% and 50% of the time (reimbursement for mileage provided) as well as meetings at the local ICF Little Rock office 3 - 4 times a month. Bachelors Degree OR High School Diploma with 4+ years of experience in outreach, community engagement, event coordination, marketing, customer service, program support, administrative coordination, or a related field. Experience coordinating events, meetings, logistics, stakeholder communications, and customer-facing activities, including venues, materials, supplies, and other event needs. Experience supporting utility, energy efficiency, community outreach, customer education, or similar residential and commercial programs. Experience engaging with customers, contractors, trade allies, community organizations, local governments, schools, businesses, and other external partners. Experience tracking leads, customer interactions, outreach activities, and event metrics using CRM systems, spreadsheets, SharePoint, or similar tools. Experience supporting marketing and outreach activities, including promotional events, public relations, reporting, event recaps, and program updates. Proficiency with Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Teams. Strong verbal, written, and interpersonal communication skills, with a professional, customer-focused approach and the ability to build productive working relationships. Ability to work independently and collaboratively, adapt to changing priorities, and support outreach, events, administrative coordination, and reporting activities. Strong problem-solving skills, sound judgment, and the ability to appropriately handle confidential or sensitive information. ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Candidate AI Usage Policy As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $45,785.00 - $77,835.00 Arkansas Remote Office (AR99) Need help? ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future.