Specialist, CPD Client Services

Job Description

The Specialist CPD Client Services works as a member of a call-center team dedicated to providing additional service and support to high value CPD Customers. This individual is responsible for providing value-added services such as: Web Maintenance; Specialized Reporting, Tracking, & Billing; Centralized Call-Center Communications; and Cross-Business Unit Coordination. This position works with CPD Operations Teams to manage Wholesale customer projects and ongoing programs to ensure that high priority customers receive a seamless blend of both front-end sales consultation and back-end service delivery. In addition, this individual will work directly with CPD 3rd Party Vendors and Suppliers on behalf of Wholesale Clients to ensure proper performance on complex projects and programs. Measurement of performance for the Specialist CPD Client Services will combine: Overall CPD Growth and Profitability Metrics, Customer Satisfaction Surveys, and CPD Leadership Input. He/she will also handle or assist with special projects as needed.

Primary Responsibilities:

• Responsible for providing exemplary customer service and support for Wholesale CPD accounts through email and call-center activities.
• Manages and maintains front-end, custom client web sites, and back-end reporting and analytical tools to launch, monitor, and maintain high levels of customer web-to-print satisfaction.
• Functions as day-to-day intermediary between Wholesale accounts, and CPD Service Delivery Teams (RPC, NAR, Outsource Services, and 3rd Party Partners).
• Partner with CPD's RPC to identify current outsourced and warehoused products for trends associated with the transition to in-house, digital production.
• Provides custom reporting and basic performance analytics for program accounts.

Education and Experience:

• Level of Formal Education: Associate's degree or equivalent experience
• Area of Study: Business
• Minimum Years of Experience: 2
• Type of Experience:
  • Must be proficient in MS Office applications, industry standard web browsers and Intranet applications such as the Store Portal.
  • Ability to execute on new and innovative strategic concepts, ideas and tactics. Strong communication skills to manage a rapidly growing business.
  • Minimum 3-year Sales or Customer Service Experience
• Technical Competencies & Information Systems:
  • Data entry
  • 10-key by touch
  • Email, IM, Microsoft Suite preferred (Word, Excel)
• Skills & Abilities:
  • Proper Grammar
  • Spelling
  • Pronunciation
  • Punctuation
  • Detail oriented with ability to manage multiple priorities with high degree of accuracy.
• Personal Attributes & Other/Preferred:
  • Professional
  • Conscientious
  • Tolerant
  • Patient
  • Organized
  • Team Player

About The ODP Corporation : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.