Host/Hostess-Rebecca Caroline

Description

About William Chris Wine Company

William Chris Wine Company is a premium wine company headquartered in Texas and encompassing nine industry-leading brands: William Chris Vineyard (WCV), Uplift, Rebecca Caroline, Skeleton Key, Grower Project, Yes We Can, Sway Rosé, Wine for the People, and La Valentia. Our flagship brand, WCV, was named the 31st Top Vineyard in the World. We also own and operate the Hill Country Wine Academy. We don't follow trends, we create them. We are the leading producer of Texas-grown wine, we're on a strong trajectory for future growth and brand expansion, and we are looking for ways to share a piece of our world with more people.

Summary

Rebecca Caroline is looking for a Host/Hostess to create the first and last impression of the guest experience. This individual welcomes and checks in guests, manages the flow of the tasting room and patio, and ensures every guest is seated and cared for promptly and warmly — while also keeping service areas stocked, reset, and running smoothly behind the scenes.

This role blends front-of-house hospitality with hands-on operational support: greeting and seating guests, managing the waitlist and reservations, and coordinating with tasting room staff — alongside restocking supplies, resetting tables, and maintaining a clean, guest-ready space throughout the shift. It is best suited to someone who enjoys people, stays composed and productive under pressure, and takes pride in a consistently high standard of service.

Compensation Includes

• Starting rate of $18.00/hour

• Overtime pay at 1.5x the regular rate for hours worked beyond 40/week, per the FLSA

• Healthcare benefits

• Opportunities for training and professional development

• 50% discount on most wines in the WCWC portfolio

• Free monthly wine allocation depending on tenure

• A great team to work with in a beautiful environment

• ...and more!

Requirements

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet and check in guests promptly and warmly as they arrive at Rebecca Caroline

• Manage the host stand, waitlist, and reservations to maintain a smooth, well-paced guest flow

• Escort guests to their seats and communicate wait times clearly and courteously

• Exceed customer service expectations in a consistent, timely, and thoughtful manner; resolve guest service issues quickly, turning problems into opportunities

• Coordinate and collaborate with tasting room, kitchen, and event staff to keep service running smoothly

• Maintain a safe, clean, and organized host stand, lobby, restrooms, and dry goods area in compliance with William Chris Wine Company standards

• Clear and reset tables in a timely and consistent manner to keep pace with guest flow

• Stock and replenish glassware, supplies, and service materials throughout shifts

• Assist with event setup, breakdown, and movement of furniture and equipment as needed

• Complete opening and closing operational tasks, including trash and recycling

Other Duties

• Additional duties as assigned

Competencies

• Exceptional communication skills and attention to detail

• Responds and works well under pressure

• Ability to multitask and maintain a smooth flow at the host stand

• Works independently with little supervision

• Excellent time management and organizational skills

• Team player with the ability to coordinate with all levels of the business

• Maintains a positive attitude and professional demeanor with guests and teammates

Supervisory Responsibilities

• This position has no supervisory responsibilities

Work Environment

• Fast-paced winery and hospitality environment

• Work is performed both indoors and outdoors, including patio and event spaces

• Regular exposure to varying weather conditions, including heat and cold

• Frequent interaction with guests and team members across multiple operational areas

Physical Demands

• Ability to stand and remain active for extended periods, with or without reasonable accommodation

• Ability to lift and move up to 45 lbs. on a regular basis

• Ability to move tables, chairs, and equipment as needed

• Ability to navigate uneven outdoor surfaces

• Ability to perform repetitive tasks for extended periods, including resetting and stocking service areas

Travel and Remote Work

• This position requires on-site work on a regular basis; this role is not eligible for remote work

• Travel to and from the main worksite (daily commute) is at the expense of the employee and is not considered time worked

• Travel between sites during the workday is considered time worked

Additional Eligibility Requirements

• Must possess a sense of urgency and positivity while being a team player

• Must have the ability to multitask and complete duties, tasks, and projects despite interruptions

• Must be a self-starter with the ability to complete duties, tasks, and projects with little or no supervision

• Availability to work peak business days, including weekends (Saturday and Sunday) and some holidays

• Flexibility to occasionally work early mornings or late evenings in support of events and operational needs

• TABC, Food Handler, and Texas Wine Ambassador certifications are required; if not currently held, the Company will pay for the employee to acquire them

Work Authorization

• This job is not eligible for visa sponsorship

Equal Employment Opportunity

It is the policy of William Chris Wine Company to provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state, or local law.

At-Will Employment

This job description does not constitute an employment contract or a guarantee of employment for any specific duration. Employment with William Chris Wine Company is at-will, meaning either the employee or the Company may end the employment relationship at any time, with or without cause or notice, consistent with applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.