Solar & Roofing Service Coordinator

Job Description

Job Description

Overview

We’re looking for a  highly motivated, achievement-driven Service Coordinator to join our Service Department at American Solar & Roofing.

This is a  sales-influenced, revenue-generating position where your ability to identify opportunities, recommend solutions, and close service work directly impacts your income.

If you are  competitive, coachable, and driven by results , this is a role where you can significantly increase your earnings through performance-based commissions and bonuses.

What You’ll Do

• Sell service programs, system upgrades, and replacement equipment to existing customers
• Identify upsell opportunities in every customer interaction
• Serve as the main point of contact for incoming service requests
• Take inbound calls and resolve customer issues quickly and professionally
• Create accurate service quotes and present solutions to customers
• Document all customer activity in CRM with precision and accountability
• Coordinate technician schedules to ensure efficiency and minimize delays
• Support warranty claims and maintain clear customer communication throughout the process
• Assist with service billing and Accounts Receivable inquiries
• Follow established processes while actively improving customer experience and workflow efficiency

What We’re Looking For

• Strong drive to succeed and earn based on performance
• Natural sales ability or strong interest in developing sales skills
• Excellent communication and customer service skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working independently while contributing to team goals
• Experience with CRM systems (Salesforce a plus)
• 1–2 years of customer service, coordination, or sales experience preferred

Compensation

• Base Pay +  Uncapped Commission
• Performance-Based Bonuses
• Growth opportunity tied directly to results and performance

Why This Role

This is a great fit for someone who wants more than a “job” — someone who wants:

• Direct control over their income
• A performance-driven environment
• A path to grow into higher-level sales or leadership roles
• A company that rewards execution, not just time served

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required.

Company Description

American Solar & Roofing is radically redefining the contracting experience for Arizona homeowners and putting the power of choice in their hands. We bring decades of expertise in both solar and roofing. Our Sales Consultants work with the customer to build the right quote for them and our Project Managers are on-hand at every stage of the project. We only use best-in-class materials for durability, quality, and efficiency. We leave every worksite clean and safe. We have earned top honors from Ranking Arizona, the Super Service Award from Angie's List, and have an A+ rating with the BBB. American Solar & Roofing has been providing superior workmanship, customer service, and the power of choice to Arizonans since 2001.

Our mission at American Solar & Roofing is to affect revolutionary change for our employees, customers and community. We do this through our commitment to a greener, cleaner environment by providing high quality, long-lasting roofing craftsmanship, expanding renewable energy across Arizona.

Company Description

American Solar & Roofing is radically redefining the contracting experience for Arizona homeowners and putting the power of choice in their hands. We bring decades of expertise in both solar and roofing. Our Sales Consultants work with the customer to build the right quote for them and our Project Managers are on-hand at every stage of the project. We only use best-in-class materials for durability, quality, and efficiency. We leave every worksite clean and safe. We have earned top honors from Ranking Arizona, the Super Service Award from Angie's List, and have an A+ rating with the BBB. American Solar & Roofing has been providing superior workmanship, customer service, and the power of choice to Arizonans since 2001.\r\n\r\nOur mission at American Solar & Roofing is to affect revolutionary change for our employees, customers and community. We do this through our commitment to a greener, cleaner environment by providing high quality, long-lasting roofing craftsmanship, expanding renewable energy across Arizona.