Sr. Account Manager, Regulated Markets - Express Scripts - Hybrid

Account Manager, Regulated Markets - Express Scripts - Hybrid The Cigna Group - 3.6 St. Louis, MO Job Details Full-time $96,800 - $161,400 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Smoking cessation program Vision insurance Life insurance Qualifications Benefits administration Managing customer accounts Operational analysis Insurance products customer support Customer relationship building Healthcare benefits management Account maintenance Computer literacy Upselling Health insurance customer support Metrics Reporting Post-sales issue resolution 3 years Master's degree Managing clients in a customer support role Cross-selling Key Performance Indicators Analysis skills Bachelor's degree Project delivery management Client retention strategy Managing projects Client growth strategy Productivity software Senior level Cross-functional collaboration Account management Communication skills Cross-functional communication Stakeholder management Full Job Description This job can be filled to align with any Cigna/Evernorth multifunction office location* TheSr. Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Collaborates with Account Directors on client activity, expectations, and service needs. ESSENTIAL FUNCTIONS Manages day to day client relationships through comprehensive knowledge of client's benefit plan and product offerings. Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues. Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards. Lead client centric team meetings to review operational performance against client's expectations and needs. Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention and upsell opportunities. QUALIFICATIONS Bachelor's degree in related field or 11 years of experience. 5 years relevant experience with Bachelor's Degree or Master's degree and 3 years of relevant experience Regulated Market experience preferred, as this role is intended to focus primarily on Regulatory lines of business Experience simultaneously supporting multiple projects / initiatives and navigating multiple stakeholder groups to accomplish intended outcome preferred Excellent PC skills including Microsoft Office and Internet experience. Demonstrated ability managing projects, utilizing proven project management processes. Ability to travel overnight up to 20%. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please emailseeyourselfthecignagroup.Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.