Personal Lines Account Manager 125 S Wacker Dr, Suite 3150, Chicago, IL 60606

Job Overview The Personal Lines Account Manager (Premier Elite Client Advocate) is responsible for providing exceptional service to a group of Premier Elite Client middle‑market personal lines customers by offering professional advice and acting as an advocate at all times. The Account Manager works independently and must be an excellent problem solver. Qualifications Proven insurance foundation —minimum 3 years of experience in personal, commercial, or mixed‑lines insurance, able to independently manage a book of business. Attention to detail —accurate, thorough work with strong quality control. Ownership mindset —takes full responsibility for issues and follows them through to resolution. Problem‑solving strength —assesses situations quickly and identifies effective solutions. Strong written communication —clear, professional, and concise in all written interactions. Confident verbal communication —articulate and effective in client, carrier, and internal conversations. Organizational skill —manages competing priorities and deadlines with ease. Independent work style —operates efficiently without close supervision. Education or equivalent experience —Bachelor’s degree or comparable professional background. Active broker’s license —holds and maintains required state licensing. Industry software proficiency —experienced with Sagitta, Image Right, and other core systems. Microsoft Office skills —proficient in Excel, Word, and Outlook. Location Hybrid in Chicago, IL (3 days a week in office). Responsibilities Become a trusted advisor and provide exemplary service to Premier Elite Clients. Collaborate with other Premier Elite Client Advocates, producers, and department managers. Develop cooperative professional relationships with carriers. Manage all renewal activity from start to close. Deliver complete and accurate renewal reviews according to agency guidelines. Identify sales opportunities through account rounding and selling additional coverage. Own customer concerns and feedback until completion. Remarket accounts according to agency guidelines or at the request of the producer or insured. Take on additional responsibilities and manage projects as directed by supervisors and managers. Comply with all internal procedures and practices while meeting performance and quality standards. Compensation The national average salary is $85,000–$95,000 base pay, exclusive of bonuses or benefits. The offered base pay will be based on experience, skills, training, certifications, and education, while also considering internal equity and market data. Benefits Generous Paid Time Off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days for hourly/non‑exempt employees; 12 company‑observed paid holidays; 4 early‑close days. Generous leave time options: paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave. Employee referral bonus program of $1,500 per hired referral. Employee recognition programs for demonstrating EPIC’s values plus additional awards and programs (and trips!). Employee Resource Groups: Women’s Coalition, EPIC Veterans Group. Unique benefits such as pet insurance, identity theft & fraud protection coverage, legal planning, family planning, and menopause & midlife support. Additional benefits include 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs. 50/50 work culture fostering collaboration, teamwork, and an inclusive environment. Philanthropic initiatives: donation connection, employee assistance fund, People First Foundation. Recognition as a top 10 property/casualty agency by Insurance Journal. Diversity & Inclusion EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us deliver the best outcomes to our clients. Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr EPIC Insurance Brokers & Consultants