Production Coordinator

Our unique shop‑at‑home model allows customers to get perfect new floors without leaving their home, and our customers give us a 4.7‑star rating. We are growing six times faster than our competitors and are hiring Production Coordinators across the nation. Job Details & Perks Paid training provided Full‑time Paid holidays and vacation Company vehicle provided for work appointments Compensation: $45,000.00 - $55,000.00 per year Key Responsibilities Familiarize yourself with the details of each project Ensure that all products and materials needed for each job are ordered accurately Consistently monitor deliveries to ensure materials arrive on time Communicate with customers and installers to coordinate installation dates Set proper expectations with customers regarding the installation process and how it will affect their daily lives and the condition of their home during the installation Provide daily updates to the customer regarding the details of the installation Complete job site visits daily for all projects to check in with installers and customers Confirm scope of work and compensation with installers prior to start of job Deliver on expectations contracted in the sales process Ensure job site cleanliness after installation, walk the customer through the job at completion, and collect final payment Assist in the management of the Production Assistant – communicate where they will go and what responsibilities they will have each day Resolve any customer complaints, repairs, or other inquiries with urgency Assist installation crews with whatever is necessary to finish projects and ensure a clean job site Assist Office Manager in ensuring accurate invoicing for each project Work home show booths as needed (3 Spring, 1 Fall), which includes weekend hours Carry out small installations or repairs – this often involves transitions and moldings (training available) Lifting up to 80 lbs. on occasion Work with hand tools and power tools alike along with paints, stains, and finishes Keep warehouse and company vehicles organized and presentable Be available to attend training seminars as needed Continually educate yourself on new flooring types and installation methods Make decisions and act in accordance with FCI’s core values and mission Qualifications High school or equivalent Associate degree or some college (preferred) Customer service experience Project management experience Home improvement or flooring sales/installation experience: 1 year (preferred) Able to work independently without supervision High level of organizational skills including time management, priority management, delegation, and detail orientation Outstanding written and communication skills #J-18808-Ljbffr