Customer Service Representative
TalentBridge
Customer Service Representative We are seeking a Customer Service Representative to provide outstanding service to customers, business partners, and drivers. This role will be responsible for resolving customer issues, coordinating delivery information, and ensuring commitments are met throughout the delivery experience. Key responsibilities include: Assist customers and business partners via telephone and email. Handle customer complaints professionally and calmly. Diagnose, assess, and resolve customer issues. Monitor the progress of delivery routes. Scan haul-away pods and verify stamps. Process delivery order changes and cancellations. Maintain accurate information while managing multiple customer needs. Required qualifications include: Experience using Microsoft Office, including MS Project, Word, Excel, and PowerPoint. Strong customer service and communication skills. Ability to troubleshoot and resolve issues effectively. Strong organizational and multitasking abilities. Ability to work efficiently in a fast-paced environment and remain composed under pressure. Preferred qualifications include: High school diploma or equivalent. 1+ year of related experience, preferably in a call center or customer service environment. Experience working with customers, business partners, or delivery operations. TalentBridge
Vacancy posted 2 days ago
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