Maitre D

Ōma by Jōji, the newest concept from Michelin-starred Japanese omakase restaurant Jōji, is seeking an energetic, polished, and hospitality-driven Maitre D’ to lead the front-of-house guest experience. Featuring kaisendon, sashimi, and maki, Ōma offers exceptional quality in a relaxed, fast-paced setting.

The Maitre D’ plays a vital role in setting the tone of the restaurant and ensuring that every guest feels welcomed and well cared for, whether they’ve waited five minutes or are dining with us for the first time. As the primary point of contact for guests, this individual will manage the flow of walk-ins, oversee the waitlist and seating, maximize turns across our 20-seat dining room, and coordinate closely with the floor and kitchen to keep service moving smoothly.

Working closely with the Management Team, Chef-Partners, and front-of-house team, the Maitre D’ will ensure that every guest interaction reflects Jōji’s standards of excellence in a more casual, high-energy format. The ideal candidate has strong interpersonal skills, thrives in a fast-paced environment, and brings a genuine understanding of hospitality. They are able to set accurate wait times, read the room, anticipate guest needs, and handle busy moments with warmth, efficiency, and discretion.

Essential Duties & Responsibilities

• Oversee the overall guest experience from the initial reservation inquiry through departure.
• Welcome and personally greet guests, ensuring a warm, polished, and professional arrival experience.
• Manage reservations, seating arrangements, and dining room flow to maximize the guest experience while maintaining operational efficiency.
• Maintain detailed guest profiles, preferences, dietary restrictions, and special requests.
• Coordinate VIP reservations and accommodate special requests with discretion and attention to detail.
• Build and maintain strong relationships with regular guests, VIPs, and industry contacts.
• Communicate effectively with the kitchen and front-of-house teams to ensure seamless coordination throughout service.
• Oversee the host team and provide guidance to ensure consistent guest service standards.
• Monitor the dining room throughout service, anticipating guest needs and addressing concerns promptly.
• Handle guest feedback and service recovery situations with professionalism, sound judgment, and discretion.
• Maintain an in-depth understanding of the restaurant's Omakase concept, menu, service style, and overall guest experience.
• Work closely with management to coordinate special events, private dining inquiries, and other guest-related initiatives.
• Assist with administrative responsibilities, reservation reporting, and other operational projects as needed.
• Uphold the restaurant's standards of presentation, hospitality, and professionalism at all times.

Qualifications & Experience

• Minimum of three to five years of experience in a fine-dining restaurant, preferably in a Maitre D’, Head Host, or Front-of-House leadership position.
• Previous experience in a Japanese restaurant or Omakase concept is strongly preferred.
• Extensive knowledge of fine-dining service standards and guest relations.
• Experience with reservation management platforms, preferably Resy.
• Strong understanding of VIP relations, guest recognition, and personalized hospitality.
• Exceptional verbal and written communication skills.
• Proven ability to lead, support, and motivate a front-of-house team.
• Strong organizational skills and exceptional attention to detail.
• Ability to remain composed, professional, and solution-oriented in a fast-paced environment.
• Professional appearance, polished demeanor, and genuine passion for hospitality.
• Flexibility to work evenings, weekends, and holidays as required.

Key Attributes

• Exceptional interpersonal and relationship-building skills.
• Strong leadership and decision-making abilities.
• High level of discretion when handling VIP guests and sensitive requests.
• Ability to anticipate guest expectations and deliver personalized service.
• Passion for Japanese cuisine, Omakase dining, and exceptional hospitality.

The Dinex Group LLC is an equal opportunity employer. The Dinex Group does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status, or any other characteristic protected by applicable federal, state, or local law.