Hotel Lobby Ambassador
Robert Half
Job Description
Job Description
We are looking for an experienced and service-focused Hotel Lobby Ambassador to support a Contract assignment in New York, New York. In this front-facing role, you will help create a welcoming first impression for guests, provide attentive lobby support, and contribute to a smooth arrival and departure experience. This opportunity is ideal for someone who enjoys hospitality, communicates with confidence, and can balance warmth with strong attention to detail in a fast-paced hotel setting.
Responsibilities:• Welcome arriving guests and acknowledge departing visitors to create a positive and memorable lobby experience.
• Offer clear directions, answer general questions, and help guests navigate hotel amenities and public areas.
• Monitor the appearance and flow of the lobby to ensure the space remains orderly, well-maintained, and guest-ready.
• Uphold property expectations in shared spaces, including addressing prohibited outside food in public areas with tact and strong attention to detail.
• Partner with front office leadership to support daily guest service needs and maintain strong lobby coverage across shifts.
• Assist with managing guest interactions during a period of elevated activity tied to the opening of newly refreshed public spaces.
• Provide courteous support over the phone when needed, including handling incoming calls and directing inquiries appropriately.• At least 1 year of experience in hospitality, guest services, front desk support, or a similar customer-facing environment.
• Strong interpersonal skills with the ability to engage guests in a courteous, approachable, and detail-oriented manner.
• Confidence in enforcing hotel guidelines while maintaining a respectful and service-oriented tone.
• Ability to provide directions, answer routine questions, and respond calmly in a busy lobby setting.
• Familiarity with receptionist tasks, concierge-style assistance, and guest support best practices.
• Experience handling inbound calls or working with multi-line phone systems is preferred.
• Availability to work 8-hour shifts in a schedule that may include days, evenings, overnights, weekends, and holidays.
Vacancy posted 11 days ago
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