Service Designers (all US locations)

Job Description

Job Description

While we don't currently have any open roles, we’re always in the process of scouting new talent who will bring diversity of skills and experience to our team. Our needs range from entry-level practitioners to service design leads. At Harmonic, our designers share a common passion for tackling business and organizational challenges through service design. We prioritize service designers with experience doing omnichannel service design work and who:

• Get excited by finding new ways to blend human-centered design, systems design, and organizational design

• Bring a clear point of view and the heart of a teacher

• Demonstrate a desire for variety and an eye for finding patterns across domains

• Are as excited to change a company policy as much as a customer touchpoint

• Approach their work collaboratively, enthusiastically, and humbly

If this sounds like your own personal narrative, we want to hear from you! Harmonic seeks a diversity of skills, work experience, and life experience to enhance collaboration within our small, nimble, self-managed teams. If you're interested in connecting and possibly working with us on a contract or full-time basis, please send us your info and let’s start a dialogue.

Some key requirements:

• Must have experience doing omnichannel service design work

• Must be able to share work examples inclusive of a broad spectrum of service design tools, artifacts, and methods

• Comfortable working across the service design lifecycle, including strategy, research, experiencing mapping, ideation and concept creation, workshop design and facilitation, and service blueprinting

• Skilled and excited to both do  and teach service design in complex organizations

• Consulting experience is a plus

• Able to work on or close to East Coast time (up to 2 hours offset is workable)

When submitting for consideration, you will be asked to provide a link to your portfolio. Please ensure your submission demonstrates mastery of service design methods and tools, such as: service value proposition definition, journey and experience mapping, service blueprinting, service feature definition, service ecosystem modeling, conceptual design (both frontstage and backstage), roadmap or evolution plans, and the design and execution of service participant research (frontstage and backstage).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.