Customer Service Team Lead

A Day In The Life The Customer Service Team Lead will support leadership with the coaching and development of processes followed daily for employees of the BLC Customer Service Team. The role involves acting as an advocate for both the customer and Bunge, ensuring that customer needs are handled efficiently and profitably. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. The Lead will focus on the transfer and documentation of institutional knowledge and Bunge methodologies regarding the full range of sales support activities, including answering daily questions regarding processes, directing requests to the appropriate teams to avoid delays, creating and maintaining standard operating procedures, and collaborating with interconnected teams outside of operations. The incumbent will also be responsible for communicating long‑term development goals to the representative’s leader, coaching on individual one‑on‑ones, and suggesting customized training programs to meet the needs of current and prospective customer service team members. What You'll Be Doing Work with internal and external resources to develop training materials, course plans, schedules and service delivery models for the customer service team. Schedule and conduct or coordinate delivery of training resources for classroom and project‑based training with target audiences. Develop and implement training evaluation methods and tools with the HR Talent Management team to evaluate effectiveness of training initiatives. Field daily queries from staff to guide them on daily processes. Assist the Customer Service Supervisor with escalations to resolve operational and customer issues. Support excellent customer experiences by coordinating shipment and order changes based on delivery windows, inventory availability, and fill rate requirements set by the customer. Resolve product or service problems: clarify the customer’s complaint, determine cause, select and explain the best solution, expedite correction or adjustment, and follow up to ensure resolution. Maintain a high level of professionalism at all times, creating a connection and developing rapport with every customer to provide outstanding, personal service. Serve as the main point of contact and liaison between the customer and internal groups such as Commercial, Operations, Product Management, and Supply Chain teams. Travel to Bunge facilities and customer meetings as necessary. Skills/Experience Requirements Bachelor’s degree in Business or a related field. Five years of customer service experience in food ingredients, agribusiness, or related field. Experience in business processes, process improvement, systems integration, and identifying project requirements. Strong problem‑solving, project organization, and clear progress reporting skills. Proven track record in relationship building, training, and project management. Benefits Bunge offers a variety of benefits including health and wellness plans, retirement contribution and paid vacation/holidays. Compensation The compensation range for this position is $83,446.00–$94,248.00. In addition to the regular compensation, this role is also eligible for an annual incentive bonus. Nearest Major Market Chicago #J-18808-Ljbffr