System Implementation Intern

Who We AreAt JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.Our Global ReachJD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.Learn more about who we are and what we do: We OfferWe believe great ideas can come from anywhere, and often, they come from you. As an intern at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.About Your ProgramYou’ll be joining the JD Young (JDY) Internship Program, designed to give early-career talent hands-on exposure to real projects, real responsibilities, and real growth. Over 3–6 months, you’ll work alongside experienced teams, build fundamental skills, and gain insights into how a global business operates.[Job Details]Job Title: Systems Implementation InternLocation: Fontana, CaliforniaPay Range: $20.00 - $25.00/hourEmployment Type: Full-Time Internship (6 month term)What You'll Do:System Implementation and Configuration: Based on customer requirements and business processes, complete system deployment, parameter configuration, and functional debugging. Resolve technical issues during implementation, ensure system alignment with business scenarios, and guarantee on-time project delivery.Requirement Alignment and Solution Design: Collaborate with sales, R&D, and business departments to participate in pre-sales research and requirement analysis. Write BRD (Business Requirement Document) and design system integration solutions. Drive the transformation of requirements into implementable technical solutions, ensuring system functionality meets business objectives.Testing and Go-Live Support: Lead the development and execution of UAT (User Acceptance Testing) test cases, coordinate internal and external resources for system integration and validation, monitor post-launch system performance, promptly address any anomalies, and ensure system stability and data accuracy.Training and Documentation Management: Develop system operation manuals and training materials, conduct system function training for customers and internal teams, enhance user proficiency, and establish standardized documentation to support future iterations and knowledge reuse.System Optimization and Iteration: Collect user feedback and identify business pain points, analyze system performance bottlenecks, propose optimization recommendations, and drive feature upgrades. Introduce innovative solutions aligned with industry trends to continuously improve system efficiency and user experience.Cross-Department Collaboration and Risk Management: Coordinate R&D, business, and customer resources, develop project plans, and identify potential risks. Through progress tracking and issue resolution management, ensure high-quality project delivery and achieve goals in cost, timeline, and customer satisfaction.At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.Ready To Apply?Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com. #J-18808-Ljbffr JD.com