Customer Experience Coordinator

Coordinating the launch and ongoing support of National Accounts, the full-time remote Customer Experience Coordinator will manage the account launch process, ensure customer requirements are met, and facilitate proactive communication and billing coordination to maintain a consistent customer experience. Key Responsibilities Own and maintain the account launch checklist and timeline, ensuring all tasks are completed from signed agreement through go-live Serve as a central contact for customer updates, administrative questions, and billing inquiries, providing timely and accurate information Monitor account health and performance, tracking open work orders and unresolved customer issues while providing regular status reports Required Qualifications 2+ years of experience in project coordination, account management, or a related role Strong organizational skills with the ability to manage multiple accounts and deadlines simultaneously Ability to take ownership of follow-up and coordinate work across cross-functional teams without direct supervisory authority Proficiency with Microsoft Office, CRM systems, customer portals, and work order platforms Strong attention to detail when handling pricing, documentation, and billing requirements