Technology Solutions Analyst

Job no: 495030 Work type: Regular Location: Los Angeles Categories: Salaried, Information Technology Title: Technology Solutions Analyst Department: Information Technology Services Duration: Indefinite Employment Status: Exempt, Full Time Job Summary Reporting to the Vice President/Chief Information Officer, the Technology Solutions Analyst is a technical generalist who partners with academic and administrative departments across the College to analyze business needs, design technology-enabled solutions, and deliver measurable outcomes using modern enterprise platforms and tools. The Analyst combines business analysis, system configuration, integration support, and collaborative problem-solving to improve institutional workflows, data quality, operational efficiency, and the overall student and employee experience. Working closely with ITS and functional stakeholders, the Analyst helps translate technology investments into sustainable, user-centered solutions that support institutional goals and continuous improvement initiatives. The Analyst will support solution adoption through documentation, training, and ongoing process evaluation. Job Duties 25% - Solutions Analysis and Design – Partner with departments to understand business objectives, analyze existing workflows, identify opportunities for improvement through process change, automation, or integration, and translate functional requirements into practical technical solutions. Document current-state and future-state workflows, data flows, and integration points. Support and enhance Identity and Access Management tools and processes. 25% - Integration and Automation Development – Design, build, and maintain integrations between enterprise systems using Occidental's TeamDynamix iPaaS platform. Develop SQL queries, light scripts (Python, PowerShell, or similar), and API-based automations to support reporting, data movement, and workflow needs. Configure SaaS applications and low-code tools to meet functional requirements. 20% - Enterprise Systems Support – Contribute to ongoing work across Occidental's enterprise systems, including Ellucian Banner, Canvas, Google Workspace, and related platforms. Support modernization initiatives such as ERP/HCM evaluation, integration architecture, and data governance implementation. Collaborate with ITS colleagues, vendor partners, and manage service providers to troubleshoot issues and deliver projects. 15% - AI-Enabled Productivity and Enablement – Use Occidental's enterprise AI tools (Google Gemini for Education and Microsoft Copilot) to accelerate analysis, documentation, prototyping, and routine work. Help campus colleagues understand where AI tools add value and where they do not, consistent with data classification and AI usage policies. 15% - Project Delivery and Adoption – Manage project timelines, deliverables, and stakeholder communication for assigned initiatives. Develop user documentation, training materials, and knowledge-based content. Conduct user acceptance testing, gather feedback, and iterate solutions after deployment. Minimum Qualifications Bachelor’s degree in information systems, computer science, business, or a related field or equivalent combination of education and professional experience. Five years of experience in a hybrid technical/analytical role such as solutions analyst, business systems analyst, technical project lead, or similar. Knowledge of SQL and at least one scripting language such as Python, PowerShell, JavaScript, or similar. Skilled in working with enterprise systems such as Ellucian Banner, Workday, Salesforce, Slate, Canvas, or comparable platforms. Knowledge of modern integration, authentication, and data exchange concepts, including APIs, webhooks, OAuth/SAML, and JSON/XML. Ability to communicate effectively with both technical and non-technical audiences and translate complex concepts into clear, understandable information. Ability to learn new tools, technologies, and platforms quickly and independently. Proficiency in Microsoft Office applications, Google tools, Adobe Acrobat, and other productivity programs applicable to the role. Demonstrated ability to be detail-oriented, thorough, and adept at anticipating and preventing potential problems. Strong commitment to a quality work product. Effective verbal, written, and electronic communication skills. Interpersonal skills and ability to collaborate with diverse constituencies. Commitment to justice, equity, inclusion & diversity. Ability to adapt to and perform work effectively in a high-volume, high-accountability, confidential environment with multiple changing priorities. Strong organizational, logistical, time-management and planning skills to manage and prioritize multiple tasks or projects. Self-motivation and independent work capability. Leadership and training capabilities, and ability to work effectively across functions, disciplines, levels, and diverse groups. Analytical, synthesis, and data organization skills for presenting findings to different audiences. Preferred Qualifications Experience in higher education or a mission-driven environment. Hands‑on experience with an integration platform such as TeamDynamix iPaaS, Boomi, MuleSoft, SnapLogic, or similar. Experience using enterprise AI tools (Copilot, Gemini, or comparable) in a professional setting. Understanding of data governance, FERPA, or higher-education compliance frameworks. Experience supporting ERP, HCM, or CRM modernization initiatives. Compensation and Benefits Expected hiring range: $73,900/yr–$105,500/yr. Compensation will be based on skills, education, experience, and geographic location. Compensation also considers internal equity and applicable pay equity laws. In addition to salary, the position offers a generous benefits package. #J-18808-Ljbffr Inside Higher Ed