Operations Manager

Job Description

Job Description

Immaculate Custom Cleaning, Inc. is looking for a proactive, high-level Operations Manager who takes ownership, moves with purpose, and holds themselves to an exceptional standard. We’re looking for someone who sees what needs to be done, takes initiative without waiting for direction, and follows through until the job is truly done.

As Operations Manager, you’ll play a key role in keeping a growing residential, commercial, and home services company running at a high level. You’ll bring structure to daily operations , coordinate people and priorities , strengthen systems , solve problems before they grow, and help build the operational foundation needed for continued growth.

Compensation and Benefits:

• $80,000–$90,000 annual salary (based on experience)

• Company vehicle

• 2 weeks paid vacation after a successful 6-month review

• Growth and advancement opportunities

• Full-time, in-office position

$80,000 – $90,000 base salary

• Own daily operations: Coordinate scheduling, staffing, and priorities across a high-volume service business

• Create structure and accountability: Keep systems, SOPs, documentation, workflows, and follow-ups organized so nothing important falls through the cracks

• Solve problems proactively: Identify operational gaps, scheduling conflicts, resource issues, and inefficiencies and resolve them before they become larger problems

• Lead communication and team support: Serve as a key link between leadership, office staff, field teams, vendors, and clients while supporting recruiting, onboarding, and team coordination

• Improve and scale operations: Monitor performance, conduct quality checks, manage resources, and continuously develop better systems to support growth

• High-level operator: Proven experience in operations, office management, or a similar role

• Exceptionally organized: Naturally tracks tasks, deadlines, details, and follow-ups

• Strong ownership and follow-through: Takes responsibility for outcomes, not just tasks, and stays with an issue until it is fully resolved

• Systems-minded and tech-savvy: Proficient with CRM systems and workflows, with a track record of creating systems others can easily follow

• Service-business experience: Experience in cleaning, home services, property services, hospitality, restaurant operations, or another fast-paced service environment (preferred)

We are a growing Mount Joy-based service company known for delivering reliable, high-quality residential, commercial, and vacation rental services with a strong focus on professionalism, consistency, and client experience.

Immaculate Custom Cleaning, Inc. continues to grow; it is investing in stronger systems, leadership support, and scalable operations to support its next stage of success.