Claims Assistant

The Claims Assistant is an administrative support position within the Standard Security claims department. Job Responsibilities Accurately file claimant‑specific information into the DocuWare system with oversight and manager interaction when needed. Accurately input Paid Family Leave and Disability claims into the system with oversight and manager interaction when needed. Open and distribute incoming mail. Support multiple incoming faxes. Support multiple incoming/outgoing emails with oversight and manager interaction when needed. Maintain adherence to all department standards, including policies, procedures, schedules, and assignments. Responsible for maintaining and protecting personal health information, maintaining confidentiality, and abiding by HIPAA rules and regulations. Duties may change at any time with or without notice. Qualifications High School Diploma or equivalent required. Spanish language skills are a plus. Ability to handle confidential information with utmost judgment and discretion. Typing speed of at least 40 words per minute. Demonstrated prioritization and organization skills. Ability to communicate clearly and succinctly, both verbally and in writing. Must be able to work in a team‑oriented environment. Travel: None. Physical Requirements Occasional standing, walking up to one mile, bending, crouching, kneeling, reaching, and occasional lifting up to 25 lbs. Continuous typing and frequent use of fingers rather than entire hand. Visual acuity sufficient for preparing and analyzing data, transcribing notes, and viewing a computer terminal. Hearing sufficient to understand verbal instruction and answer telephones. Compensation and Benefits Hourly pay range: $17.68 – $21.87 (subject to location and experience). Annual performance bonus for all team members. Generous 401(k) company match immediately vested. Choice of three medical plans (including prescription drug coverage). Company contribution to Health Savings Account for High Deductible Health Plan enrollees. Multiple options for dental and vision coverage. Company‑provided Life & Disability Insurance. Family‑friendly benefits including Paid Parental Leave & Adoption Assistance. Hybrid work arrangements for eligible roles. Tuition Reimbursement and Continuing Professional Education. Paid Time Off: new hires start with at least 20 days of PTO per year plus nine company‑paid holidays; PTO may increase with tenure. Volunteer days, community partnership opportunities, and Employee Assistance Program. Employee Resource Group program for connection across the country. EEO Statement Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, or disability, or any other classification or characteristic protected by federal or state law or regulation. CORE VALUES Collaboration Compassion Empowerment Integrity Fun #J-18808-Ljbffr