Program Specialist

Job Title

Program Specialist

Job Description

Adjudicates and issues decisions for complex and sensitive claims for Government-furnished headstone, markers, medallions, plaques, urns, and PMCs. The incumbent is responsible for evaluating evidence and information such as military records, data stored in multiple VA systems, lay testimony, etc. submitted in connection with claims. Frequently conducts research, complexity of the research depends on the lack of information received, and requests for evidence and develop claims by applying pertinent Federal law, regulations, and Department policies. Enters accurate information into multiple VA systems during each aspect of the adjudication process. Enters all Notice of Death information accurately into multiple VA systems when processing claims for memorial products, PMCs, burial flags, Arlington National Cemetery interments, or VA Life Insurance Claims. Formats and approves inscription requests for headstones and markers, ensuring they are correct, complete, aesthetically pleasing and in accordance with VA inscription directives and policies. Independently makes determinations on inscription items and placement issues when the headstone or marker cannot accommodate the requested/desired inscription. Consults with the supervisor on inscription issues, which are complex or unusual in nature and require inscription policy interpretation, for which no precedent exists. Makes recommendations and proposes alternative solutions to the claimant/supervisor for resolving complicated inscription issues. Provides appropriate written correspondence to applicants within the time limits of submission of evidence when the incumbent determines additional information is needed to grant the benefit(s). Suspends and tracks pending benefit claims awaiting additional information or evidence to support the provision of a benefit. Thoroughly reviews all incoming correspondence and evaluates information/evidence received to determine applicability to the pending claim. Accurately uploads and associates supplemental and subsidiary documents to VA's electronic document repository and proceeds with adjudicating the claims for benefits. Determines and makes appropriate disposition of all records.

Work Schedule

Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year. Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work. Compressed/Flexible Schedule: No Available Telework: Available

Position Description Title/PD#

Program Specialist/PD1671667 The full performance level of this position is GS - 09

Relocation Expenses

Not Authorized

Relocation/Recruitment Incentives

Not Authorized

Financial Disclosure Report

Not Required