Solutions Architect

Overview Are you ready to make a tangible impact at one of America\'s fastest-growing e-commerce companies? At Lab Alley, we\'re building the "Amazon of Chemicals," and we\'re looking for top talent to drive our continued growth. This role offers the chance to design, optimize, and scale core digital infrastructure, bridging the gap between our e-commerce storefront, backend logistics, and customer relationship management platforms. You will orchestrate high-availability integrations and navigate the architectural challenges of a rapidly scaling chemical distribution network, pioneering modern cloud solutions. You\'ll be an integral part of a dynamic team, directly influencing customer experience and operational excellence. If you\'re eager to learn and thrive in a fast-paced environment, this could be the growth opportunity of a lifetime. Responsibilities: What You\'ll Do Requirements & Business Analysis (core) Partner with stakeholders across Customer Success, Operations, Finance, Sales, and Marketing to gather, clarify, and document business and technical requirements. Author clear BRDs and functional specs, and hand them off to the development team for build. Participate in daily development stand-ups; help prioritize, sequence, and unblock work. Own and continuously improve how requirements are captured, documented, and tracked from intake through delivery. Cross-Functional Technical Liaison Serve as the single point of contact for technology questions from CS, Operations, and Finance. Triage requests: resolve non-development items directly with the relevant department and escalate those that require development. Translate non-technical business needs into actionable technical work, and translate technical constraints back into plain language for stakeholders. Development Workflow & Ticket Management Own the intake and routing of website change requests submitted by Marketing and other departments through Asana. Create, scope, and manage development tickets in Jira; ensure they are well-defined, prioritized, and traceable from request to release. Keep requesters informed on status, timelines, and outcomes, closing the loop on every request. Solution Architecture & Integrations Help design scalable, secure solution architectures supporting high-volume e-commerce transactions and customer data synchronization. Map and support robust API integrations across our B2B e-commerce platform (Adobe Commerce / Magento), CRM, warehouse management, and third-party logistics. Evaluate existing systems and propose practical improvements to maximize uptime, data integrity, and cross-platform communication. Governance & Documentation Maintain comprehensive, current system and process documentation. Help establish technical guardrails, security/compliance practices, and disaster-recovery considerations across the stack. Qualifications & Expertise: What You\'ll Bring We\'re looking for individuals who are not only skilled but also eager to grow with us. Must-Haves Proven experience as a Business Analyst, Solutions Architect or Technical Project Coordinator in an e-commerce or high-growth environment. Ability to gather requirements from non-technical stakeholders and document them clearly (BRDs, functional specs, user stories). Strong technical fluency: translating between business needs and engineering work, scoping development tasks, and reasoning about integrations and data flows. Hands-on experience with project/issue-tracking tools such as Asana and Jira, and with Agile/Scrum practices including daily stand-ups. Exceptional communication, organization, and problem-solving skills, with good judgment on what can be resolved without development and what needs escalation. Strategic mindset to align technical solutions with fast-moving business goals. Nice-to-Haves Experience integrating modern B2B e-commerce platforms (like Adobe Commerce/Magento) with marketing automation and CRM tools. Familiarity with API design, data-pipeline integrations, and cloud infrastructure (AWS or Azure). Exposure to warehouse management systems (WMS), ERP/inventory, and third-party logistics integrations. Familiarity with data compliance and logistics challenges in chemical manufacturing or similarly regulated industries. About Lab Alley Lab Alley is recognized by Inc. 5000 as one of America\'s fastest-growing private companies and as a fast-growing e-commerce company in Austin, TX. We provide easy access to essential chemicals — on-budget, on-time, every time. We\'re building the "Amazon for Chemicals" and are committed to doing it right. Our Workplace Culture Our core values define who we are and how we work: Care: We value people and pride in our work. Commitment: We strive for continuous improvement. Genuine: We are real, authentic, and direct. Growth: We encourage continual learning and curiosity. Initiative: We strive to make things happen. Innovation: We pursue new ideas, technologies, and approaches to enhance customer experiences. Work Ethic: We stay engaged, resilient, and focused on delivering results. Beyond work, we partner with Ecodrive to plant a tree with every purchase, contributing to a healthier planet and improved socio-economic conditions. Benefits & Logistics Comprehensive Benefits: Medical, Dental, Vision, Short Term Disability, Life & Accidental Death & Dismemberment, Supplemental Health Insurance, Wellness Program, Employee Discount Program. Financial & Time Off: 401k, Paid Time Off. Growth Opportunities: Organized team events, professional development, and clear career growth paths. This is a full-time position. This role reports to eCommerce Technology Manager. Note: Lab Alley uses E-Verify for all positions and conducts background checks. Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Please note: Lab Alley is not accepting unsolicited resumes or candidate submissions from staffing agencies for this position. Agencies should not contact our team members. To see if we are establishing new relationships with agencies you may send your information to View email address on click.appcast.io #J-18808-Ljbffr