Wine Experience Specialist
Part-time
Meritage Wine Market & Tasting Room Meritage Wine Market & Tasting Room
Job Description:
Job Description: Wine-Tender & Retail Support Staff: PT Position +/- 25 Hrs per Week
Job Summary: The primary role is to promote sales and ensure positive customer experiences. This hybrid position combines front-of-house hospitality with back-of-house operational support. The ideal candidate blends food and beverage experience with a passion for wine culture. This role requires availability for prime weekend shifts, specifically Thursday, Friday, and Saturday evenings. Key Objectives:• Directed Tastings: Lead guests through curated wine flights and educational pours at the wine bar.
• Tasting Room Service: Deliver exceptional, welcoming hospitality to guests visiting the tasting room.
• Store Customer Service: Greet, guide, and assist customers browsing the retail floor. Daily Tasks & Responsibilities:
• Provide exceptional customer service and sales support across the bar and retail floor.
• Conduct directed tastings and articulate wine profiles, pairings, and stories to guests.
• Process orders efficiently using the point-of-sale (POS) system.
• Assist in maintaining floor visual standards.
• Run tasting room during designated Thursday, Friday, and Saturday evening shifts. Requirements:
• Over 21.
• Valid Driver’s License; Background Check.
• Minimum 1 year in hospitality, food/beverage and/or retail preferred.
• Knowledge of wine products and the wine industry required. Qualifications & Core Competencies:
• Communication: Strong verbal communication skills to engage guests and collaborate with staff.
• Organization: Excellent organizational and problem-solving skills to multitask daily.
• Growth Mindset: Open to feedback and committed to continuous improvement.
• Work Ethic: Passionate about their quality of work and dedicated to high service standards.
• Teamwork: Work as a team player to efficiently complete job tasks.
• Proactivity: Have a proactive approach to the position by identifying tasks during downtime.
• Physical Requirements: Ability to lift and move wine cases (approx. 40-50 lbs) regularly.
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