Clinical Program Coordinator

Job Description

Job Description

Overview

Join Our Impactful Team at Health Connect America!  

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.

We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.

When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Our Brands

Responsibilities

The Clinical Program Coordinator plays a key role within the program by supporting clinical, operational, and administrative functions to ensure the delivery of high-quality care. This position serves as a clinical and operational resource to the team, providing mentorship, promoting best practices, and assisting in the smooth day-to-day functioning of the program. At the discretion and request of the Program Director, the Clinical Program Coordinator may also provide direct care services. 

Essential Duties & Responsibilities:

• May provide direct care services to assigned clients and must document services in accordance with HCA standards and all applicable state and payer requirements.
• Serve as a role model of best practices, consistently demonstrating professional standards and adherence to all required timeframes, documentation expectations, and operational procedures.
• Participate in treatment team meetings to support comprehensive care coordination.
• Complete and submit all required documentation accurately and within required timeframes.
• Review ongoing treatment-related documentation for completeness and clinical appropriateness.
• Model adherence to clinical and administrative procedures and promote a culture of accountability and excellence.
• Communicate effectively with referral sources, clients, families, and internal team members.
• Assist in coordinating and overseeing day-to-day operations which may include:
  1. Marketing and business development
  2. Respond to questions, disseminate or explain information, and address complaints from clients, employees, and other stakeholders
  3. Client admissions and service authorizations
  4. Billing and payroll coordination
  5. Customer and referral source relations
  6. Staff scheduling and coordination of training
  7. Chart audits and documentation compliance
  8. Assist in recruitment, hiring, onboarding, training, and orientation of staff
  9. Support preparation of meeting agendas and facilitate staff meetings as needed
  10. Assist in the development and implementation of the region’s annual strategic plan.
  11. Support preparation of the region’s annual budget and assist with review and analysis of monthly financial statements.
  12. Contribute to marketing efforts and strategic development of the region in alignment with budget and growth goals.
  13. Coordinate and assist with activities and audits to ensure compliance with all applicable regulations, payer requirements, and accreditation standards.
  14. Supporting staff pursuing professional licensure by providing ongoing licensure supervision
      1. As a licensed clinician working for Health Connect America your NPI number will be used to bill for services performed by those being supervised by you.
      2. As a licensed clinician you will be responsible for ensuring that your credentials remain current, you comply with all training requirements, and you are adequately supervising your staff.

• Provide ongoing mentorship and support to team members, serving as a model of professionalism and efficiency.
• Ensure own practice and support of team activities consistently meet quality benchmarks, timelines, and organizational policies.

Qualifications

• Master’s degree in Counseling, Social Work, Marriage and Family Therapy, Psychology, or a related behavioral health field.
• Current licensure or eligibility for licensure in compliance with state regulations (e.g., LPC, LCSW, LMFT).
• Proven experience in clinical mental health services, especially within community-based settings.
• Experience in leadership and management is preferred.

Be Well with HCA:  

• We recognize the importance of self-care and work/life balance. 

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. 

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. 

• Additional benefits include: 

• Access to a Health Navigator 

• Health Savings Account with company contribution 
• Dependent Daycare Flexible Spending Account 
• 401(k) Retirement Plan 

• Benefits Hub 

• Tickets at Work 

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America!  

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. 

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.  For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters