Relationship Banker Business Specialist

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Banking Specialist within PNC's retail organization, you will be based in Katy, TX. Job Identification R220503 PNC is an in‑office company that fosters a collaborative and supportive culture. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Responsibilities Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch, delivering a differentiated client experience from acquisition through onboarding and servicing. Proactive lead management and referral generation—leverages experience and knowledge of bank products and services to grow share of wallet and attract new consumer and business households. Responsible for managing and growing Business Banking relationships under 2MM in sales revenue, translating client information into actionable sales strategy and tactics, generating quality referrals to ecosystem partners, and leveraging tools and protocols to maximize business results. Develop ecosystem leadership inside and outside of the branch as a COI, working across a broad range of ecosystem partners such as PNCWM, PNC Private Bank, Business Banking and Mortgage. Identifies the resources best equipped to meet client needs and introduces the client accordingly, holding partners accountable for routine updates and referral follow‑ups. Client experience and hospitality management—delivers advanced conversation skills, client well‑being through tailored solutions aligned with clients’ holistic needs (deposits, lending, cash management, payments, investing), solves problems courteously and with urgency, and acts as an advocate for clients and prospects across product, support, operations or other departments. Works with branch team to identify consumer and business banking opportunities to create referrals, following up on independent opportunities to expand share of wallet with consumer and business clients. Creates client loyalty and grows client share of wallet through differentiated client experience, performing lobby engagement activities, positioning PNC products to meet client needs, educating clients on managing financial transactions, and applying product knowledge to solve customer problems effectively. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and participating in branch daily operations to ensure efficient and accurate completion. Expectations Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions. Managing Risk – Effectively manages all risks associated with business objectives and activities to ensure compliance with PNC’s Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Education: Bachelor’s degree or a comparable combination of education, certification, and experience (including military service) may be considered. Work Experience: Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Competencies: Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs. Certifications: None required. Licenses: Background checks required in accordance with Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Medical, prescription drug coverage (with Health Savings Account feature). Dental and vision options. Employee and spouse/child life insurance. Short- and long‑term disability protection. 401(k) with PNC match, pension and stock purchase plans. Dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement. Educational assistance, including select programs fully paid. Robust wellness program with financial incentives. Paid time off: maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days per year; additional days based on career level and years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, contact View email address on click.appcast.io or call View phone number on click.appcast.io and say "Workday" for assistance. All information will be kept confidential and used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of the Federal Deposit Insurance Act, Secure and Fair Enforcement for Mortgage Licensing Act, and FINRA regulations. #J-18808-Ljbffr