Patient Care Coordinator

Northampton, Massachusetts, United States Practice Name Northampton Vision Specialists About the Job About AEG: At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve. You’ll join a team that: Invests in leadership development and internal growth. Believes people and performance go hand in hand. Values collaboration, authenticity, and continuous learning. Celebrates wins, supports challenges, and grows together. About the role At AEG, we believe great patient experiences begin with great teams. As a Patient Care Coordinator you are responsible not only for front desk operations, but also for supporting patient flow, schedule optimization, and seamless coordination across the care team. The ability to anticipate needs, communicate clearly, and proactively manage the daily schedule helps ensure an efficient, high-quality experience for every patient. Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions. Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner. Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities. Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit. Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR. Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility. Prepare patient charts and required documentation in advance of visits to support efficient patient flow. Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission. Run reports and review accounts to ensure all charges are billed, filed, and up to date. Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow. Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience. Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit. Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments. Assist in maintaining an organized, clean, and patient‑ready front office environment. Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist. Requirements High school diploma or equivalent. Basic computer literacy and ability to learn practice management systems (EMR). Strong organizational skills with attention to detail and ability to manage multiple priorities. Strong communication skills (verbal and written) with a focus on patient-centered service. Strong interpersonal skills and ability to work collaboratively across teams. Ability to proactively identify issues and contribute to solutions in a fast‑paced environment. Must be able to maintain patient and practice confidentiality. Full Time Employee Benefits 401(k) with Match Employee Vision Discount Program

HSA/FSA

PTO Paid Holidays Physical Demands Ability to utilize office equipment Prolonged sitting, standing, and walking Ability to lift up to 10 lbs Full Time / Part Time Part-time Work Location On-Site Base Wage Range $21.01 - $28.00 per hour Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only* EEO is The Law-click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View email address on click.appcast.io. AEG complies with applicable Federal and civil rights laws, including Section 1557 of the Patient Protection and Affordable Care Act, and does not discriminate on the basis of race, color, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity, or any combination thereof. In addition, we strive to be a company that welcomes and supports people of all backgrounds and identities, patients, customers, and Associates alike. This includes, but is not limited to culture, immigration status, social and economic class, educational level, and expression, size, family status, political belief, or religion. EEO is the Law #J-18808-Ljbffr Affinity Eye Care