Senior Applications/System Analyst

Role Description

TISTA Science and Technology is seeking a Senior Applications/System Analyst to join our growing team. At TISTA, you’ll do meaningful, mission-driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Professional development reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities

• Design, develop, and maintain enterprise SharePoint Online sites.
• Create modern communication and team sites supporting organizational collaboration.
• Design intuitive page layouts and site navigation.
• Establish governance standards for site architecture and information management.
• Ensure SharePoint environments remain secure, scalable, and compliant.
• Monitor platform health and recommend improvements.
• Design and implement automated business workflows using Microsoft Power Platform.
• Develop Power Automate flows to streamline manual business processes.
• Create PowerApps solutions supporting business operations.
• Develop Power BI dashboards to improve operational visibility.
• Utilize Power Virtual Agent to enhance customer self-service capabilities.
• Evaluate business processes for automation opportunities.
• Meet with customers to understand business objectives and operational challenges.
• Gather and document business, functional, and technical requirements.
• Develop solution recommendations aligned with enterprise standards.
• Produce functional specifications and process documentation.
• Validate proposed solutions with stakeholders before implementation.
• Develop enterprise content management strategies.
• Ensure SharePoint content remains accurate, current, and relevant.
• Create governance processes for document lifecycle management.
• Improve searchability and information architecture.
• Recommend content organization standards across business units.
• Respond to enterprise-wide technical inquiries.
• Provide Tier II and Tier III SharePoint support.
• Troubleshoot site configuration and permission issues.
• Assist customers in selecting the most appropriate SharePoint solution.
• Deliver exceptional customer service throughout issue resolution.
• Create knowledge articles addressing recurring customer issues.
• Develop reusable solution documentation.
• Maintain standard operating procedures.
• Build self-service documentation that reduces recurring support requests.
• Develop test plans for SharePoint and Power Platform solutions.
• Validate workflow automation prior to production deployment.
• Perform functional and regression testing.
• Document testing results and implementation recommendations.
• Manage ServiceNow incidents and service requests.
• Document issue resolution activities.
• Maintain SLA compliance.
• Escalate complex issues appropriately.
• Track work items through completion.
• Partner closely with Business Owners, Product Owners, Enterprise Architects, Microsoft 365 Administrators, Developers, Information Security, Project Managers, and Service Desk Teams.

Qualifications

• Experience in ServiceNow (or equivalent ITSM platform).
• Experience in Incident Management.
• Experience in Knowledge Management.
• Experience with Basic web technologies.
• Experience with HTML/CSS/JavaScript fundamentals.
• Experience in Low-code/no-code development.
• Basic scripting and coding skills.
• Education: Bachelor's Degree in Computer Science, Engineering, Math, or equivalent PLUS 5 Years of experience.
• Eight (8) years of additional relevant experience may be substituted for education.

Requirements

• The ability to pass a Tier 2/Moderate Background Investigation.
• Location: Remote, USA.
• Monday - Friday (8:00 AM - 4:30 PM CST).

Pay Range

• The pay for this position ranges from $52,730 to $65,500.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.

Benefits

• TISTA associates are eligible to participate in our comprehensive benefits plan!