Front Desk Manager

Job Title: Front Desk Manager

Department: Various

Reports to: Site Director

Job Type: Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Front Desk Manager, under the direction of the Spa and Fitness Director, will be responsible for assisting in the daily operations of the facility to include supervising, training and scheduling of front desk staff, implementing marketing plans and monitoring facility maintenance. The Front Desk Manager is also responsible for ensuring that the highest levels of guest satisfaction are attained by leading and motivating staff to achieve goals and exceed guest expectations.

Key Responsibilities:

• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
• Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques.
• Helps to supervise and follow up on guest requests and comments.
• Assists in the training, and supervision of all front desk staff.
• Assists in developing the staffing schedule to ensure adequate coverage.
• Supervises effective daily operations including opening and closing procedures, facility inspections, and general facility maintenance.
• Ensures that all Front Desk staff are implementing Arch Amenities Group Basics-To-Excellence program.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
• Helps ensure that the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Assists in conducting orientations including an introduction to the facility, services, programs, policies, and procedures.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in hospitality management or business preferred.
• CPR/First-Aid Certified, if required by the client.
• 2+ years in a customer service management position, preferably in a hotel environment.
• Previous spa experience is highly desirable.
• Effective leadership skills and a strong work ethic.
• Excellent customer service skills.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Creative in marketing, promotion, and programming.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Able to show initiative and make decisions.
• Proficient in appropriate computer skills and office equipment.
• Ability to stand for long periods.
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk.
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms.
• Ability to lift 25 lbs.
• Normal work hours: Varied to include nights, weekends, and holidays.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.