Call Center Customer Service Representative

Job Description

Job Description

Ready to Move Your Career Forward?
Put your career in motion with an exciting new opportunity! Join the Kelly® Professional & Industrial team as a  Virtual/Remote Benefits Customer Service Representative supporting a premier client near Buffalo, NY. We’re committed to helping you succeed at every step along the way. Position Details

• Title: Virtual/Remote Benefits Customer Service Representative
• Location: Buffalo, NY (remote, within a 2-hour radius of work location)
• Pay Rate: $18.00/hour
• Schedule: Monday through Friday (no weekends), must be available between 6am–6pm with occasional extended hours to 11 pm

Why You’ll Love This Role

• Enjoy the flexibility of working from home.
• Be part of a supportive team focused on your development.
• Earn competitive pay and unlock access to exclusive Kelly perks.

A Day in the Life
As a Benefits Customer Service Representative, you will:

• Provide compassionate, professional assistance to plan participants via phone, email, and instant messaging.
• Tailor your communication style to meet the needs of diverse individuals, maintaining professionalism even in challenging interactions.
• Safeguard confidential information in accordance with HIPAA and data privacy standards.
• Accurately document calls and case notes with attention to detail.

You’ll Be a Great Fit If You Have:

• High School Diploma or GED (required)
• Previous customer service experience (preferred)
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office; ability to navigate multiple computer windows
• Minimum typing speed of 30 WPM
• Ability to work effectively in a virtual environment within the specified location radius

Perks & Benefits

• Fully remote position
• Competitive hourly pay
• Exclusive access to Kelly perks & resources

Ready to Apply?
Bring your enthusiasm—discover what’s next for your career with Kelly!

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.