Undercarriage Customer Support Rep

Job Description

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage Customer Support Representative will measure wear, inspect and use CTS to track undercarriage components for customer and Yancey Bros. Co. owned equipment. 

Primary Responsibilities:

• Contact customers to arrange for measurement
• Visit customer site and follow all safety guidelines
• Secure machine to complete undercarriage
• Measure all components
• Load measurements into CTS Pro
• Inform customer of undercarriage status
• Report findings to appropriate PSSR

Additional Responsibilities:

• Write service reports once jobs are completed
• Keep work area clean throughout process
• Participate in required safety program, and work in a safe manner
• Additional duties as assigned by manager

Who We Are Looking For:

To be successful in this position you should have a mechanical aptitude, be organized and safely work with caustic materials. You should have basic computer skills, be able to read and follow service material instructions and quotes, and write clear and concise work orders. The ability to multitask and problem solve are essential to this position as well.

Education/Experience:

• High school or equivalent

Required Qualifications/Skills:

• Prior experience in a shop setting (auto/truck/heavy equipment/rental)
• Read and follow service material instructions or quotes
• Basic computer skills (email, internet, basic data entry)
• Work safely with caustic chemicals/materials
• Occasional heavy lifting up to 100 lbs
• Able to operate machinery and forklift

Preferred Qualifications/Skills:

• Prior experience as heavy equipment technician

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Compensation
• Individual Bonus Opportunities Available
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities