Host / Service Assistant

At Cooper’s Hawk, our Host Service Assistants help create memorable guest moments from greeting and seating guests to running food to resetting tables, you will be part of the team that keeps the experience moving smoothly. Every shift is an opportunity to deliver uncompromising hospitality through attention to detail, teamwork, and care for every guest and every dish.Compensation Range: $11/hr plus tipsWhat You Will Get50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private EventsMonthly Wine Tastings for TwoMedical, Dental, Vision, and Telehealth401k with Company MatchPaid Time Off and Flexible SchedulesEarly Pay AccessWellness and Mental Health SupportWine and Culinary EducationCareer Growth Flight PlanTeam Member Rewards, Milestone Recognition, and Referral BonusesHow You Will SucceedShow Up Ready: Come Prepared, stay sharp, and start strong.Greet guests with energy and enthusiasm from the very first interactionDemonstrate professionalism and hospitality using polished phone etiquette when answering guest calls and handling reservations.Follow daily checklists and prepare your area for a smooth shiftMaintain a professional image at all times by adhering to all appearance and behavior guidelinesOwn What You See: Take Responsibility, jump in, and do what needs to be done.Keep track of table flow and dining room pacing to deliver an excellent guest experienceReset tables and bar tops quickly so every guest starts freshAssist with running food, carryout orders, clearing dishes, pre-bussing tables and supporting the flow of serviceHelp with restocking, light cleaning, and little details that make a big difference[CD1][LM2]Stay in Sync: Communicate often, move with your team, and keep service flowing.Communicate constantly with Lead Hosts, Servers, Bartenders and Team Members to keep service moving seamlesslyMake It Personal: Be genuine, listen well, and tailor each experience.Answer questions about food, wine, and experiences with warmth and knowledgeShare insights about our Barrel Reserve wine during each escort to the tableAdd a Touch: Go beyond the expected to create memorable moments.Support the overall guest experience in every area of the restaurant.What You Will BringAt least 18 years of ageA genuine love for hospitality and a desire to create unforgettable experiencesComfort in a fast-paced environment with strong multitasking skillsAbility to lift up to 40 pounds and stand for extended periodsWillingness to work weekends and holidaysTeam spirit and clear communicationAbility to read, write, and understand EnglishCooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk. Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.