Deskside Support Engineer

Teceze

We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service. Key Responsibilities: Provide Level 1 and Level 2 technical support to end users Troubleshoot desktop, laptop, printer, and software issues Resolve Windows and Office 365-related problems Manage user accounts, password resets, and access requests Log, track, and update tickets in the ticketing system Escalate complex issues to the appropriate teams Support hardware installations, upgrades, and replacements Maintain documentation of incidents and resolutions Required Skills: Experience in Help Desk or Technical Support Knowledge of Windows operating systems and Microsoft Office Basic understanding of networking concepts (TCP/IP, DNS, DHCP) Experience with Active Directory and user account management Familiarity with ticketing tools such as ServiceNow or Jira Good troubleshooting and communication skills #J-18808-Ljbffr

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