IT L2 Support Analyst/Desktop Support Analyst

IT L2 Support AnalystJob Type & Location: Onsite || Site 3 - Houston 2929 Allen Parkway Ste 3300 & Ste 3200 (partly) Houston, TX 77019Job Description The L2 Support Analyst will provide support to End Users on a variety of computing issues. They will also collaborate with Infrastructure subject matter experts, providing input for complex issues. The Senior Analyst will provide guidance to Junior Analysts.Job Responsibilities and Functions:Diagnose, resolve, and follow-up on issues relating to various user computing issuesProvide technical support by phone, remote access, deskside, or site visits as requiredNew hire device setup/ImagingExperience utilizing ticketing systemsEnsure tickets are accurately documented and resolved in accordanceDevice inventory managementPosition may require working extended hours or occasional night/weekend as requiredExcellent communication skills both verbal and writtenAbility to multi-task in a fast-paced environmentOffice 365 Productivity ToolsVPN troubleshooting/connectivityMobile Device SupportApple Macintosh troubleshootingKnowledge Base Article CreationSmart-Hands Support for Network/Server teamsFollow client Compliance standardsPreferred Qualifications:3+ years relevant technical field experienceA+ Certification and/or Network + or equivalent work experienceWindows 11 support experienceApple Macintosh support experiencePrior Desktop Support ExperienceDevice ImagingEnterprise EncryptionPrior ticketing system experience, such as ServiceNowAbility to write clear, concise documentationAbility to provide excellent customer service in person, over phone, through email, and using remote toolsVIP/White Glove SupportAttributes for Success:Strong written and verbal communication skillsFocus on customer serviceDesire to work in a team environmentStrong work ethicAbility to balance workload while maintaining high standards