Desktop Support Technician

Desktop Support TechnicianAt CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Houston, TX and provide end-user support. Our Techs are responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As a Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images.Duties and Responsibilities:Diagnose mechanical, hardware, software and systems failures, using established proceduresPerform service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networkingPerform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issuesCommunicate with customers at all levels of technical and non-technical skill setsFollow-up with end users to provide status updates as per service level guidelines (SLA's)Act as the first escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (L3 Tech, Manager, etc.)Follow all standard operating procedures (SOP) through the effective use of knowledge managementWork collaboratively with people across the organizationSkills and Qualifications:Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited schoolMinimum 3+ years of experience in related fieldDesktop and/or Infrastructure support experienceVIP / White glove support experienceBasic non-warranty repair skills training as assigned (Cabling, Printers, Network, Servers) preferredTechnical writing competencySound understanding of customer support, operations, and processesAble to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customersAbility to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and qualityDemonstrated capability to achieve results in a fast-paced, client driven environmentStrong desire and enthusiasm to serve customersWorking knowledge of Windows operating systems, networks, databases and network security concepts and tools is requiredWorking knowledge of the Microsoft Office application suite including MS OutlookWage Range: The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.