Desktop Support Technician

Desktop Support TechnicianThe Desktop Support Technician provides delivery, installation, and configuration of network equipment including computers, laptops, printers, scanners, mobile devices / tablets, and barcode printers; provides desk-side and remote technical support; and provides preventive computer maintenance and equipment tracking. All with a focus on customer service.Duties & Responsibilities:Provides new employees / users with delivery, installation, and configuration of workstations. Deploys, maintains, troubleshoots, and resolves issues related to all network equipment including computers, laptops, printers, scanners, mobile devices / tablets, and barcode printers. Installs and maintains computer software applications on a local area network. Evaluates and purchases new computers and peripherals for the Department in coordination with the Department's Budget and Finance DivisionProvides desk-side and remote technical support to users, including responding to and resolving escalated service requests by diagnosing hardware, software, and peripheral issues. Provides advanced troubleshooting to ensure problems are resolved quickly and all steps are documentedPerforms routine maintenance and security tasks, such as updating software, installing security fixes, and checking alerts from antivirus and security tools to keep computers safeProvides help desk phone support and manages ticketing queues by promptly answering incoming calls, helping users with live troubleshooting, checking how urgent each issue is, organizing and prioritizing support requests, and clearly recording all interactions to meet response and resolution goalsSecurely reclaims equipment from departing employees / users to ensure no sensitive information remains on the equipment prior to surplusMaintains physical asset and inventory tracking by keeping accurate records of IT hardware, spare equipment, peripherals, and software licensesHarris County is an Equal Opportunity Employer If you need special services or accommodations, please call View phone number on click.appcast.io or email View email address on click.appcast.io. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.Requirements:Applicants are required to submit an academic transcript with application. Official certified original transcripts will be required prior to job offer.Education: Bachelor's degree in computer or information technology, computer science, or closely related field from an accredited college or universityLicensure: Maintain a valid Driver's License and ability to safely operate a motor vehicleKnowledge, Skills & Abilities: Knowledge of rapidly changing hardware / software platforms, network connectivity (TCP/IP, LAN), and MS Office applications. Experience working with computers attached to a domain using IP configurations in both LAN and WAN environments Ability to solve desktop computer, laptop, and peripheral problems; ability to solve computer operating system, network, email, application software, and LAN connectivity problems Ability to maximize the effectiveness of a network using multiple servers to distribute resources Desire to make customer service a priority. Ability to assist large number of computer users with varying levels of computer and software knowledge Strong written and oral communication skills with effective organization and time management skills Ability to work independently with minimal supervision, prioritizing and handling multiple tasks simultaneouslyNote: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences:Previous experience working in a laboratory, law enforcement agency, or government settingGeneral Information:Position Type and Typical Hours of Work: Full-Time | 40 hours per week | FLSA Status: Nonexempt Monday – Friday, in office Weekends and evening shifts may be necessary On-call 24/7 as needed Must be available to work during severe weather events or other emergenciesLocation, Work Environment & Physical Demands: Office, laboratory, and morgue setting Requires physical strength to lift up to 40 pounds in the routine performance of duties Must be physically able to sit or stand for extended periods of time Harris County Institute of Forensic Sciences 1861 Old Spanish Trail Houston, TX 77054Potential Exposures: The Institute of Forensic Sciences provides medical examiner and crime lab services for Harris County. The work performed is sensitive and serious and routinely deals with criminal evidence and deaths of adults and children that resulted from violence, natural disease, or other causes. While this position won't have any direct contact with evidence or decedents, there will be exposure which may be emotionally taxingReports to: Technology SupervisorEmployment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.Benefits HARRIS COUNTY EMPLOYEE BENEFITS Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.The following benefits are offered only to Harris County employees in regular (full-time) positions:Medical CoverageDental CoverageVision CoverageWellness PlanLife InsuranceLong-Term Disability (LTD) InsuranceEmployee Assistance Program (EAP)Healthcare Flexible Spending AccountDependent Care Flexible Spending AccountPaid Time Off (PTO)Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)Eleven (11) County-observed holidaysOne (1) floating holiday per yearPaid Parental Leave*Sick LeaveRetirement Savings Benefit457 Deferred Compensation PlanThe following benefits are available to Harris County employees in full-time and select part-time positions:Professional learning & development opportunitiesRetirement pension (TCDRS defined benefit plan)Flexible work schedule*METRO RideSponsor Program** Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.For plan details, visit the Harris County Benefits & Wellness website: